Daniel was our salesperson and he did an INCREDIBLE job just presenting the approach of pool building, the process, the motivation behind using certain material, the quality standards and the options available to us when building a pool. At every step, we didn't feel like a pushy sales rep was on the other side, rather a forthright person who was giving us the benefits of each option, why an option wouldn't give us as much as we thought, so we could end up with a configuration that worked for our family. We also had a pretty strong budget limit, and Daniel really worked with us to stay within that limit and was upfront about any upcoming promotions so we could take advantage of it. We interviewed 5 companies and Premier pools was just MUCH ahead in terms of the information shared, the upfront pricing, the ability to switch some options for others etc., Another BIG plus with Daniel's approach was he was TOP of the permits as soon as we signed the contract. We noticed multiple neighbors' projects sitting due to delayed permits while ours breezed through. KUDOS to Daniel and PPAS for being proactive and just SO supportive every step of the way.

Once a contract is signed, Premier pools then assigned a dedicated project manager for the construction. Ryan was ours and the experience with Ryan was TOP notch! He immediately set up a communication channel where all the updates for each step would be provided proactively, we always knew the next payment due, the next deliverable and we would have the crew on site with NO follow ups or chasing. Things just moved SO smoothly. Ours was a new build so we had multiple instances where our landscape and pool team managers had to coordinate and Ryan ensured the communication channels were clear and upfront. We had some unexpected developments with a community pipe running through the pool, Ryan and Daniel figured the solution, provided us with an upfront cost, and worked with the landscape manager to enable the fix with no hassles for us.

Overall, I would like to highlight that Premier pools is an EXPERT in the pool business. They have people to schedule and move each step of the way with very little delays, they've figured a smooth, well-oiled and extremely efficient process and they have HIGH quality standards. Extremely happy with the pool outcome and more importantly, the process of getting here!