Iām extremely disappointed for going into this store. I bought a floor buffer for 179, (retail price is 300) Iām a small business owner whoās trying to expand and every dollar means to me. I did test the machine at the store, but after the first use at a customerās house, the machine started to smoke. Iāve called several places to check on how much it would be to fix - $200 just for the part.
I came back, tried to talk to Neil the store manager about it, long story short, Iām basically being told that I lost my 180 because I didnāt buy a warranty, and thatās how pawn shops work.
A warranty wouldāve been another 5% or 10% of the item value, which would make it more expensive, if Iāve had big budgets I wouldnāt even go to a pawn shop from the first place.
The place has no dignity to admin their fault and take responsibility even tho it wasnāt their problem to begin with.
They may have known from the first place that thereās a problem with the machine.
I feel like that store has stole $180 from me, a small business owner trying to find his path amongst big corporations such as Cash Pawn America who can do whatever they want and give no one any kind of excuses about it.
Iām extremely disappointed and hurt by the situation, I know for a fact Iāll never get near that...
Ā Ā Ā Read moreI had the pleasure of first working with Shelia (very professional and a pleasure), and then the manager Neil. I realize all too often a pawn shop may be perceived negatively for any number of reasons. But in reality, there are a variety of high end items for purchase at far less than retail price. It also is a service providing short term financial cash flow when a person needs it. That is an excellent benefit in this economy. Bottom line, this location has something even more, it is led by a manager who sets a positive standard for the branch. Neil displayed tremendous professionalism, fairness and understanding, all things we need more of in life. For that reason I give this location and its team a strong...
Ā Ā Ā Read morešSo I've been a client/customer of this Burford highway Cash America pawnshop since 2018 and honestly this is my favorite place in the entire stateš I am a gamer and musician, along with having a career in acting, this location has been cool and understanding of what I'm doing, every employee has a terrific attitude and will be willing to deal with you please be respectful to these good people, the products there are very good and you'd be satisfied with their inventory. The entire staff at this location are top teir customer service providers, most of the employees at this location are bilingual and then the manager Neil, runs a smooth ship and like i said my side or extra money, most of mine comes from cash...
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