Duke Energy — Attraction in Charlotte

I call and am transferred daily. Today 9/13 Mackay picked up first and the call was "disconnected" Called again Inez picks up she transfers me to Jasmin who is unable to help me because there is a balance on my account.

(Side note, it has been paid and we have various accounts at this property BUTTT for whatever reason the payments continue to be allocated to the wrong account. So I have one account with over a $6,700.00 credit and about 25 accounts with small balances... I opened a case for these accounts on 9/6. on 9/12 I ask for an update they tell me the case no longer exists so I get a new case number. I call 9/13 )

Jasmin states she can not help me that she needs to transfer me to business in order to review the accounts. I get transferred to Shakira who works with the business department for Duke. She explains that she can not help because it will take too long to view 25 accounts to find an update on the case so she is going to transfer me to the BEA. I never heard of them asked what it meant Shakira said they are the Business experience team. They will now be able to help me. So I get transferred to Nichol with their BEA. I start explaining my situation to her and she hangs up on me..

It is now another day that I have gone not being able to receive the proper help from Duke energy. If duke energy can not reallocate the payments to the right account send the checks back. However we have units that need power so that they can be inspected and cleaned before the next tenant moves in. So the minimum that I am asking Duke energy to do is turn power on for those units. Everyone I have called for the past month can tell me yeah there is a credit but we can not help you. I would appreciate it if someone could please respond with who I need to contact in order to get this...

Worst Electric Company EVER!! They are con artist. They raise electric rates on customers during economic downturns, their billing system/ periods are way behind date so when you move out you’ll always have an additional bill some how. When you pay your bill in September you’re just paying for late July and alertly August. So your bill is waaaaay behind. Rather than paying for the period last week of August in mid Septemeber. I wish someone wld develop another electric company cause I’d totally refuse to get electric with this exploitive, opportunistic, unethical, predatory company and they don’t even support the U.S. economy offering jobs to non domestic employees.

I’d say they need to clean their house of executives cause the bigots that are there are ruining the potential...

Was told before hand that my power would be out for 2 hours for maintenance. 3 hours later I was told it was going to be an additional 4 hours. Called to see if I could be reimbursed for spoiled food to be told they don’t reimburse for spoiled food for unscheduled maintenance. Told the customer service rep it was clearly scheduled due to getting texts and a verbal notice that this outage would happen. She said her computer says it’s not scheduled. Then she transferred me to a third party claim service. When I got off the phone I walked outside and asked the guy climbing the pole in my yard if this was scheduled maintenance and he said “yeah.” If you get a customer service rep named Miranda when you call, she has no idea what she’s talking about and will lie to cover up any...