On the night of December 26, three friends and I came to do the TOP SECRET escape room. One of our friends is a frequent visitor of this location and has been waiting to try out this room. As we enter the escape, everything seems to be perfect. Unfortunately, that facade faded quickly. As escape room enthusiasts, we felt it was odd for the game to start with massive clue explained to us by the attendant and no introductory video. Once the attendant (seasonal hire) left, we started exploring the room. Within the first 3 minutes we accidentally opened a puzzle that was meant for much later in the game. This was the catalyst of us noticing many broken features and pieces that were not reset properly. For example, there was a radio in the room and a clue that told us tune it to a certain frequency. However, that was allegedly broken and instead we were given a paper with the code we needed on it. Things were then going smoothly, until random clues started popping up on the screen. We specifically stated that we would not like clues unless asked, as this would compromise our experience. Throughout the duration of our stay, we noticed many more broken pieces, things that didn’t work, clues that were received through paper/text rather than using the room, and A LOT of dust, dirt, and debris. Towards the end, we unlocked what we thought was the final puzzle to beat the room. To our surprise, nothing happened. Because the timer kept going and no one had indicated that we won, we pressed on searching for any missed parts for an additional 5 minutes. At this point, we started waving our hands and asking for a clue as we were very lost on what to do next. For the next 15 minutes we were screaming “CLUE CLUE CLUE” and nothing was being given to us. We resorted to turning the radio to full volume and then we heard a knock on the door. Still nothing. All of a sudden, clues started popping up on the screen for puzzles we completed much earlier in the game. It seemed that the attendant didn’t know what point we were at and was shuffling through every clue at that point. Eventually, the attendant entered the room and told us “no one was in the control room”. She explained that she was setting up another room for 15 minutes and thought “we would be fine” Not only did this ruin our experience of winning, but if we did happen to need a clue in those 15 minutes, we would have been stranded. We asked her about the puzzle from the beginning of the game that was accidentally opened and she tried to blame it on us saying that we were “messing with it”. It was clear that this was not reset properly and she was scrambling for explanations. As we left, she did in fact ask for a 5 star review, but given our experience, this is the review we’ve written.