GameStop — Attraction in Cicero

I go in there to try to trade my controllers but their usb cable don’t work and they claim that they don’t work even tho they work flawlessly and barely used too in a good condition and charge you a fee for just working controllers don’t go here go to the shop one in Berwyn or in Chicago because they usbs for the controllers trade work fine and the manager Agustin is way nicer and friendly and he has a great customer service he’s in the mall or the one in Roosevelt I lost all my respect for this location go to back in the game they are way better and one time when I tried to trade in left 4 dead 2 or other games that are in the system the guy with the long hair and glasses claimed they he can’t take even tho it’s on the website what is wrong with this location he’s lazy to look up the game title his name is Alfredo and avoid the manager too her name is mirella she’s a joke and rude to customer I hope she gets fired I only give her credit for game trades because when she scan the trade don’t pop up on screen she looks it up and gives me the full value for that game I never been this pissed off like this before and at other stores I trade in my stuff...

Mirella should just work in another industry because clearly GameStop isn’t for her. Any time I’ve walked in, she just says “Welcome To GameStop” in the most flattest tone as if it’s an annoyance that a customer walked in. Any time I see that she’s working I get irritated but this is the closest to my job being that I come in on my lunch breaks. Yesterday 06-24-2025 as I’m attempting to buy a Funko Pop as she’s helping another customer. I have no issue waiting but my issue is how she’s inattentive to her customers. Not once did she look my way, or even attempt to apologize or to consider ringing me up on another register. She just stood there on the phone with support not knowing that there’s other customers in line waiting. I just got frustrated and ended up leaving, I usually don’t like these type of reviews but she seriously needs to go because it’s getting to the point where I’m going to spend my money at...

If you can go on weekends . Particularly Saturday , Alfredo is awesome. (5)- Stars. I’ve been going here to this location since 2010 and I’ve seen employees and managers come and go. He’s helpful , professional and polite and down to earth. Yes, he will tell you if your GameStop Pro Membership is expire or expiring. However he won’t shove a “renew now” or “you must renew now” attitude . That is what sets him apart. He’s always help me with Nintendo Switch trades and informs me on what ways or corners I can cut to save money and get the most out of my...