Panda Express — Restaurant in Cicero

I frequently go this location because it’s near my home and typically never have an issue. Saturday evening I went in and ordered 2 plates and a medium side. I placed my order, paid and then waited for a fresh order of honey walnut shrimp and cho mein. The wait was about 10 minutes due to them being a bit busy. After making it home I noticed I was given the wrong food. My fiancé has a seafood allergy so I order him chicken teriyaki and orange chicken but was given a double order of honey walnut shrimp. The cashier told me she could give me a side of the teriyaki chicken which I explained she would have to replace the dish due to his allergies, which she gave me attitude about. After going back and fourth for a few mins I asked for a refund. She told me they don’t give refunds, passed me back the food and walked away. I asked for the manager who insisted on giving me a free plate instead of just refunding me. The manager and cashier then proceeded to speak in Spanish before finally giving me a refund. I was so angry with the service as this has never happened. Food allergies are a big deal and I was totally...

Their options are very limited to choose from. Not a big variety to pick from. All three dishes that i picked where orange chicken and all of it was to over cooked and hard to chew. You couldn't pick it up with the fork or with a tooth pick. Let alone chewing the orange chicken sounded like i was eating chips. The orange chicken did not even taste like orange chicken but more like when you eat pork rinds. 31st&Cicero.11-01-22 at 8:50pm. I stoped going to wings over by Laramie because their orange chicken was starting to not be on point and it looks like panda express borrowed there taste palette because it tasted just as bad or if not worse. Beef and broccoli is more like a lot of broccoli and 3-4 pieces of beef if you are lucky. It is not the costumers fault that your shipments are delayed or whatever excuse you wish to say. The lady also told me that it wont matter if i go to a different location because all locations are behind on order and more likely the options will be...

The girl that took my order has the worst customer service ever!! Had attitude for no reason she got my order wrong after having to wait 5min for some fresh food they got all our order mixed up! I’m allergic to shrimp and they gave me shrimp I went back not even a 10min drive and when I got there I told her in a nice way hey you guys gave me the wrong order I’m allergic to shrimp she right away rolled her eyes and said was it online or I store I said in-store you just seen me leave not even 10min ago and she said I need a receipt I told her you guys didn’t give me one she said WE ALWAYS do when clearly the guy that checked us out didn’t I had my online prove and she Still walked away and ignored me! Until another guy stepped in and decided to fix my order. Worst customer service they need to check her on her attitude before someone else does! Cause it’s unacceptable if you don’t like what you do find another job...