Sonic Drive-In — Restaurant in Cicero

So Now I Love Me Some Sonic! Now I never had any problems at any of the other locations I’ve previously visited. First time bringing my wife here. Was a HUGE MISTAKE. Right from the beginning I had a bad feeling. Pressed that infamous red order button. 15 Whole Minutes went by No response. Decided to give the drive through a go since we clearly weren’t going to get service anytime soon and the line was moving. The person who took our order had a very difficult time hearing me even though there was a nice LARGE sign saying to speak up for wind. Still A clear understatement as she couldn’t clearly hear me every step of the order. Then after confirming that the order was complete $34 later after she cleary repeats Then after waiting another 10 mins we finally get to the window and guess what? Our whole order was never taken at all… BELIEVE THAT She asked us what we order with handful of receipts/orders then starts reading them off in hopes one of them is our order and they had none of it. SO Who exactly exactly did we talk to when ordered? Mind you she’s wearing headphones completely unprofessional probably why she couldn’t hear me? To make matters worse she Didn’t offer some sort of a real solution to Their problem. Told us to park in the stall and wait some more. Last time ever coming to this location since. Very Disappointed in the service we received here today. If you have this same issue and your reading this the Burger King directly across the street will help you out since they can HEAR and was accommodating better than the disservice we received. Totally condemning this place permanently for me. Highly...

Horrible. They encourage the mobile app to avoid long waits but I was better off waiting in line. We pre-order on the app, waited in one of the bay areas. The order showed prepared, then Hilda was bringing out the food, and then nothing. Nothing as if the order was completed and in our hands. One watress seen us looking and waiting for 20 mins., so I decided to ask her what happened with the order. She apparently went inside to get the order but still serviced other customers.. I tried even hitting the call button before going to the drive-thru window, nothing. I gave up, went to the drive-thru window and asked why we were waiting 45 mins. at this point for an order that said would be done in 17 mins. When they finally brought the food it was obvious the food was sitting out the entire time and forgot since they were probably waiting for a shake we order (I know those take longer) but still come on. Hilda the manager cleared the order and forgot about us. When I told them I just wanted a refund, frustrated and hungry at this point and over this place, that's when they said no refunds on the app order. We have to call a 1-800 number.. so unless you don't care to wait a long time for your food, get it cold, and a bunch of kids running around with no organization then this is your place.

Never returning to this location and making sure all my friends and family never have to deal with this horrible experience by sharing...

Very rude customer service from night manager. I picked up an order via website was informed at the drive thru they’ve run out of the sweet tea drink . I asked to cancel the drink in which I’ve ordered ahead online and the manager tells me they don’t know how. How are they running a food business not knowing this type of information? I then asked if I could substitute it for a limeade since the manager (whom I didn’t get name of) didn’t know how to cancel the drink they’ve run out of, I was told no because they’re different prices I can only substitute for a fountain drink. Which was wrong because I signed up to order online and happy hour half drinks off was applied to my order. You would think he wouldn’t have gave a hard time given the inconvenience not being informed of something sold out before paying for it also being uneducated on how to give a refund. Not to mention the young gentleman was wearing a smile on his face throughout this whole word exchange. At this point I felt out of control as a customer, displeased unhappy with the service here I paid for the drink and was basically refused a refund. Won’t be visiting this...