Chase Bank — Attraction in Cincinnati

PERSISTENTLY UNPROFESSIONAL and INFERIOR CUSTOMER SERVICE from one employee undermines the strengths and efforts of the majority of staff. This is most unfortunate.

I have been a loyal and happy Chase customer for in excess of 10 years, and have frequented several branches throughout this time owing to my changing business mobility. At each branch, I have received nothing less than stellar customer service and have had very pleasant interactions with staff. Over the past year, as my business location changed once more, I have found the Delta Ave. location to be most convenient. Actually, Chase locations with a drive-through facility are best-suited for my needs due to a physical disability.

Unfortunately, however, over the past 4-5 months, I have had the misfortune of encountering "Amanda" each time I use the branch's drive- through facility. "Amanda" makes my banking a wholly unpleasant and needlessly stressful affair. Amanda is persistently rude, apparently lacking the ability to engage in professional amenities such as a welcoming greeting, "Please, and "Thank you". Dictating, directing, and general lack of helpfulness seem to be her preferred communication and demeanor. My last encounter with Amanda left me so rattled that I vowed to drive out of my way to an alternative location for my future Chase banking. Again, this is most unfortunate... and unnecessary.

My suggestion for the Delta Ave. Branch is to re-train Amanda if this is possible, and replace her expeditiously if she is not re-trainable. Amanda is undermining your otherwise stellar performance as a team. Your weak link is costing you present business and referrals. Additionally, negative reviews are exponential in...

Perfect customer service... We are relocating to Cincinnati from Houston and I stopped at this Chase Bank near our daughter's residence for bank business before the moving truck arrived. We're current Chase Bank customers, but I never visited this branch until today.

I met with Alan Childs, Relationship Banker Officer and he was outstanding. Alan was a true professional who took care of me with a smile. Also, I mentioned that we would rent for a year to get familiar with the area, before buying a house again. He gave me the mortgage folder and briefly explained the contents, so we would consider Chase Bank when starting another mortgage - that was quick thinking on his part and smart business. I highly recommend Alan Childs and...

I'm from Maryland doing a business job was trying to cash my check and there were like this Maryland licensed is not real we have to confirm this through the manager.im like what this is real or else I wouldn't be driving my car that has Maryland tags and registration and they don't have an updated real I.d poster from all 50 state for cases like this they even put my license through a black light to see the Maryland logo certified identification smh.the customer service I had that day was horrible.better be more inform and updated for when people from any other state is in town trying to do a...