Manager Chelsea is incredibly rude and unprofessional. I have to have papers on my account for court. The court keeps asking for more paperwork and Chelsea gets an attitude with me saying how I'm wasting their time ect. I said excuse me? I'm not doing this for sport, it's for court, something that I have to do. I asked for the branch manager she gave me the name and abruptly hung up. Called back to see if I could speak with branch mgr when she's available and still got a bunch of sass from Chelsea. Girl, if you don' like your job get a new one but do not take it out on me! Next time I'll be calling the 800 number for Fifth Third they are more pleasant to deal with and don't talk to me...
Read moreWent to this branch to get a credit card for an overseas trip, hoping to avoid international fees. The person setting it up failed to enter my email, so when I went to pay for something a second time my account was locked because I hadn’t replied to the non existent email. Finally got someone on the phone who seemed to want to help but I guess the banker messed it up so bad it has to go to upper management and may not be fixed til four days from now. I am in another country with no money.
Awful customer service, I’d say it was sabotage if they cared about me at all. Just incompetence. Don’t work with...
Read moreMissed out on purchasing my dream car because this bank opens at 10am. Google had it's opening hours at 9am. Very flustering. This bank is right around the corner from my home. So I went to the Marburg location and of course that one was closed too. Also doesn't open til 10am. Finally make it the Madisonville one which opened at 9. Make it to the car lot of course someone already has the car and decided to purchase it the moment I arrived. This is not the only time this bank opening time has cause some...
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