The theatre itself is nice and has a very old fashioned feel to it which is fun, but the staff is absolutely atrocious! They are rude and unhelpful. I went to see a show with some family and we arrived early, along with several other patrons. The doors to the entry into the theater were wide open, however the staff members did not even greet us, but istead said "we're not open yet we need you to wait outside".....so why are your doors open then? Close them and don't be rude to your customers. Open them when you're ready. Then, when they allowed us inside we went to go find where our seat section was and as I approached the ushers, who were talking to each other and seemed annoyed that I went up to ask them if we were on the right side of the stairs, these employees ALSO rudely said "we're not open yet, we need you to wait outside." What kind of theatre allows you in it the theatre but then doesn't allow you to find your seats. Once we were brought inside, the ushers didn't even know their own theatre and we're walking people around trying to find their seats just as blindly as the customer...we finally just went and found our own seats faster that the ushers would have been able to...and we had to ask for a program. Completely unacceptable customer service, or lack thereof.