Marchese Computer Products, Inc. — Attraction in City of Batavia

Unethical business practices. Took my desktop computer in for repair. They said it would probably take an hour, maybe two to fix it. I Signed a contract to diagnose the problem and make repairs authorizing up to 2 labor hours for the project. A one hour maximum labor fee-$89 would still be charged for the diagonsis even if no repairs were made. (I paid that up front). When called with the diagnosis, they said it would take at least 3 hours to fix. Since the computer was 9 yrs. old I said I should probably invest in a new computer and asked if they could build one for me. The phone was turned over to Paul, I think the owner, and said he would give me a deal with an out-the-door price of $830. The next morning I called Paul and said I am not going to go for a new computer and will pick up the old one later in the day, which I did. That afternoon he called me back and said his tech spent 4 1/2 hrs. on the diagnosis but would cut me a deal and only charge me another hour of labor. After the call, being shocked that he wanted an additional $89, I double checked the contract to confirm the first $89 I paid is all I owed. Is this an ethical...

I had an outstanding experience working with Marchese Computer Products, Inc. for both IT solutions and alarm system installation. From start to finish, their team was professional, knowledgeable, and incredibly efficient. They not only provided excellent IT support but also handled the full installation of a modern alarm system, including cameras and video surveillance. The entire setup was done with great attention to detail, and everything works flawlessly.

Their technicians took the time to explain the system, ensured I was comfortable using it, and answered all my questions thoroughly. The quality of their work and equipment exceeded my expectations.

I feel much more secure now, both in terms of cybersecurity and physical security, thanks to Marchese Computer Products, Inc. Highly recommended for anyone looking for a trustworthy, all-in-one tech and...

I brought my laptop here for repairs. I’m a student who has a project due and finals approaching. I spoke with Paul and we mutually agreed it wouldn’t be worth fixing. He offered different solutions and I chose to purchase a refurbished laptop. He transferred all of my files over the same day, and when I informed him my schedule wouldn’t allow me to pick up my laptop before close of business, he made arrangements for pick up after hours. He truly cares about serving his customers and I would recommend anyone to take their electronics to this business. He wasn’t a pushy salesman, but a person who understood my dilemma and went above and...