Hudson Valley Print Shop — Attraction in City of Newburgh

First of all, I would like to say that the customer service was wonderful. Unfortunately, that was the only wonderful thing about my experience. I dropped off fifteen jackets for my school sport’s team to have names and numbers embroidered on the arm. All of the lettering was uneven, and there were loose strings that I had to ask to be cut on a handful of the jackets. One of the jackets had the wrong name embroidered, removed, and stitched over with the correct name, but the mistake was still visible and ruined a $70 jacket. Another had one of the letters half-formed, and I was told nothing could be done to fix the issue. All in all, I would recommend this place if you don’t care about the work looking neat and tidy as long...

The owner was very nice. However, I was told it would be ready on Tuesday and when I got there I was told it wouldn’t be ready until 2pm. So I went back around 3pm and crossed the river again only to be asked to come in the next day. The next day I called ahead asking if the shirt was ready. I was told yes so I showed up an hour later and the shirt was still not ready and was being made at that exact moment. After looking at the shirt I wasn’t exactly happy with it either. The letters weren’t lined up and I couldn’t read some of the lettering either. Also the gold design came out as a Halloween orange. While the pricing and ownership is nice I don’t think I...

Doug at Hudson Valley Print Shop really stepped up to help me in a bind. I casually walked in looking for new shirts (went with screen printing option), not really knowing what I wanted or needed. He took time to show me around their shop, helped me get some ideas, and when I finally sent him my order, logo, and Ideas he had a final proof within a couple of hours. Then when I made my final approval, he had the order completed and ready for pickup in less than two days. As a new small business in the Hudson Valley, I appreciate the guidance, feedback, and quick turnaround. I'll definitely be going back as soon as I need more shirts or...