This location has steadily gone downhill and I would dare to say it's one of the worst in our area simply due to their lack of customer service. Today was my last straw with this place. I placed a pickup order like I've done at other locations numerous times before. When I was en route to pick it up the app said it was already picked up which wasn't accurate so I called the main customer service thinking that it was just an error. They transferred me to this specific location since this is where my order was supposed to be. I was then informed that it was put back because I didn't pick it up within the time frame. I've done this before and it was never an issue but also I was given a different time frame on their end than the one I requested and the store was about to close. Also, not only did they put my items back but this was not communicated in the app or otherwise with an email. Nor did they immediately issue a refund. The attendant offered little help other than just saying "Just call Instacart." When I told her I didn't put the order in through Instacart but through the Wegmans app she got a bad attitude at the fact that she had to give me the number for me to call to request a refund on items I needed and they're the ones that put it back why not automatically issue a refund after putting the items back. Additionally, when I asked to speak with a manager to further express my frustration she just got more of an attitude and transferred me to a random department in the store I'm assuming to get me off the phone. Save yourself the hassle and go to another location...Pittsford is right up the road. Or another chain altogether in this area.