Big Apple Music — Attraction in City of Watertown

Had my remote starter installed here. These guys are great - now this is going to sound bad at first but bear with me...Several months after purchasing the car starter, my car suddenly stopped running while I was driving down the highway. I had to have it towed to the Hyundai dealership. The dealership charged me upwards of $300 just to diagnose the issue, which turned out to be some severed wires caused by the improper installation of my car starter. This is where Derek and the guys at Big Apple Music really came through. I called them, explained the situation, and within minutes they had sent a technician to the Hyundai dealership. They took full responsibility for the issue and immediately paid my bill at the dealership. They got my car back up and running in minutes (Hyundai claimed the repairs would take hours) and completely re-did the remote starter correctly. They even picked me up at the hotel I was staying at so that I didn't have to take a taxi back to the dealership. These guys get 5 stars because they clearly stand by their work - things happen with vehicles and electronics. It's unavoidable. They owned up to it and took care of the problem immediately. Also, every member of the staff was pleasant to deal with. I highly recommend Big Apple Music - they honor the integrity of their products and services and follow through. I know now that anything I purchase from them will be...

TL;DR: Stay far away, try the other shop in Watertown or look for professionals.

They installed a remote starter last winter that broke after a week and a half. Due to my work and the distance I need to go to get to the shop I couldn't get it fixed in time for it to be useful. On top of that somehow my stereo died at the same time the remote starter went, and I discovered a panel in my trunk that just didn't end up getting put back on under my dashboard.

I ended up having to go out to start and de-ice my vehicle each morning, which takes about 15 minutes, at 3 in the morning, the moment I wake up, in below 10 degree weather, on top of the hour I need to prepare for the day, and my 20-30 minute drive to work, without any news or music since my stereo died. Plus I had to go in to get it fixed, which the drive alone takes 30 minutes one way not counting time for them to diagnose and fix the problem. Oh, and it needed to get done in my off time just to add a nice cherry on top.

Needless to say, I spent a lot of time cold and frustrated that winter, wishing I had never gone in the first place. At least then my stereo would've worked. If the technicians had done a proper installation it all could have been avoided. Hours of my life I'm not getting back because someone wasn't paying attention. I highly advise against giving them...

This is a very well laid out, clean, and quality store. The people working behind the counter are knowledgeable and helpful. Besides the store itself, the prices of the equipment they sell must be price matched to the lowest prices online because they are charging as low if not lower than any where else. The man I spoke with got me an appointment within a week and answered any of my questions helpfully. Furthermore, on to the most important thing, the work they do. The knowledge and experience the gentlemen here exhibit is absolutely perfect. I had a full amplified sound system put into my 2021 Kia Forte. 4 Kenwood Excelon 7" door speakers, a 12" JL subwoofer with a ported box, a 1000 watt JVC amplifier, bass level control dial, and of course all the wiring that makes that system work. Expertise and finesse. My car looks no different than when I brought it there, besides the very smart placement of the amplifier, subwoofer and bass dial. The sound, on the other hand, sounds unbelievably phenomenal. It seems Big Apple Music only carries the best quality speakers. I am beyond happy with the work done at Big...