Taco Bell — Restaurant in City of Watertown

After years of going here I will never go back. Since I started my new job three and half years ago, eveyday for lunch I ate Taco Bell. I have bank charges to back it up. Then one day I go in and have my order taken by a lady who called me baby. I order the $5 dollar craving boxes. She takes my card and swipes and hands it back with the receipt. She turns to the back and said friend is his order. She turns back and saids "here us your cup and have a good one baby. " I said "thank you and u have a good day as well." I went over to the fountain and decide I better have tea. SWEET of course. I got my straw and lid. I took a swig of my drink and turn around to wait for my food. I watched ten people easily come and go. Until it was just me. Two front cashiers were gone. Driver thru was hoping and there side of food was still making food. The other was a white guy standing there wiping down the counter. I said "Excuse me how much longer for my food? I only get 45 minutes for lunch and it has been over 40 minutes since i ordered." Looks at me "there are no more orders for front. Let me see your ticket?" I handed him my ticket and he looks it over. He slowly turns his head towards the drive thru side of the back. " Did you guys make friends order?" The tall pregnant looking white male manager said "Nope we are too busy with drive thru to make any fronts order" The white guy with my reciept says "Hold on I will be right back. Turns and walks very fast to the storage and back exit area of the store. Another 10 minute pass and drive thru gets all cleaned out the manager comes over from the drive thru said "let me see your ticket?" I meanly said " I don't have it. The guy over there took it and walked towards the back with it. I thought he was looking for the lady who took my order." He turns to head that way but then he stops and turns back around and says piss off "what did you have?" I replyed "the $5 craving deal!" Angrily at this pount because it has almost been an hour at a fast food restaurant. He walks to the drive thru side makes my food and hands it to me. He then quickly headed to the manager office and stayed there. I walked back over and filled my tea. Stopped and grabbed some napkins. I turned and looked back over and no employee was in site. I paused for a moment and said to myself "TACO BELL YOU JUST...

Update: SHOUT OUT TO MARY AND CANDICE COMPLETELY RECTIFIED THIS SITUATION AND TOOK CARE OF ME IN THE MOST PROFESSIONAL WAY POSSIBLE.

10/27/23 11:30PM. Ordered almost 30$ worth of food on door dash because my husband is in the field tonight. Even called and spoke to Candice before my food got here to make sure it was fresh (it was picked up 5 minutes after ordering so I was concerned) spoke to Candice who was very nice and assured me the food was fresh, but when it arrived it tasted old and spoiled, all of the tortillas were hard and breaking. I called back and spoke to a young man who said he was a manager then gave the phone to an EXTREMELY unprofessional young lady (Anna) who said she was the assistant manager but refused to give me her name. Laughed in the phone and asked me if I had a car to come pick it up. Obviously I don’t because I would have done so begin. Then to make it worst she asked me “are you the person who came here and complained before?” I told her no but asked her if they have this problem all the time and she continued to laugh and offer to replace my food. Contacting corporate because I need to speak to someone higher up because obviously this girl thinks she’s running the store and can’t even be professional...

Went through the drive thru around 9:45pm and ordered a veggie power bowl. I asked for no tomato and no lettuce. And extra guacamole ( paid 90¢ for it too ) when I received my order, they had put tomatoes on my power bowl and no extra guacamole. There was hardly any on it, in fact. Took it in and told them of their mistake, to which the lady who made the food very rudely walked over and told me “ I made the food. That IS extra guacamole “ meanwhile there was the amount the size of maybe a Pea on it. She took my food away and threw it behind the counter. Made me a new bowl, literally throwing then ingredients into the bowl like a child. My 3 year old fixes his mistakes with more class than this lady did. Which is really sad. When I got my re made food back I found out there was STILL tomatoes in it.( separate from the tomatoes in the guacamole ) I just promptly walked out. Absolutely ridiculous and rude employees. Maybe if they’d do work right the first time, they wouldn’t have to do it again and be angry about it. Good thing I’m not allergic...