Black Rock Truck Group Yonkers — Attraction in City of Yonkers

First this place doesn’t do appointments so there’s no commitment to your equipment you’re supposed to drop off your truck and leave it there till they decide to get to it. I drop off my truck for a pm service, a A/c issue and a NYS inspection and they started working on it 4 days later. My equipment spent a total of 9 days at the service center.

Second Jefferey the head guy at there service center is a little thief also he gives you this persuasive speech where he states that’s communication is key. Once you drop off your equipment there’s no communication every time I call Jefferey will be always outside. The girls there don’t know what they are doing nor how to lie.

Third jefferey will over charge you in labor cost. I was charge 800 change for a pm service which i have never paid. Also after his assistant called telling me that they are not able to do the NYS inspection (which was the only time they call) but didn’t give me the reason why so I spoke to Jeffery and he tells me that there machine is not working and that he can out source it to another shop, my answer to that was to not worry about that I will take care of it. At the end of it I was still charge the inspection which was $190 and failed the inspection because the truck didn’t have a back up alarm and one of my mud flap hanger was damage.

At the end of it all they will send you an invoice through email without the details of what was done just with dollar amount. When you go cash out Jefferey is on his computer prolonging printing the work order until you completely...

If zero stars was an option or a do not recommend button was available, I would push it. The most horrifying experience with the service department. We had two trucks at their shop since July to which both have gone back and forth numerous times as the original issue was never fixed. After disputing invoices and questioning why we were charged for the same parts numerous times they then held our truck as ransom until payment was met of over $10,000 .00. We came to a resolution, however with the uncertainty that our truck was even fixed. Truck was towed back to our office, and it still has the same over heating problem it was sent there for back in July. After all of this took place, they now have cut our company off from ordering parts with any kind of payment terms and request COD. We have been a long-time customer of this company even before it was Black Rock Truck Group. Is this how you want to be treated getting your vehicles back with the original problem not being fixed questioning them and then being cut off from utilizing their parts department in the future? DO...

The people who work at this shop have been effectively ruining my life and business, I brought in my truck for a coolant leak and an engine derate that wouldn’t allow it to go faster than 45mph, they told me it would take about a week, after 5 weeks and showing up to ask what’s going on every day they kept giving me different answers, three days after an $8,000 bill every problem I had came right back, the derate got worse over time, currently sitting in a shop now as they’re explaining to me what the real problem has been the entire time

DO NOT GO TO BLACK ROCK TRUCK GROUP THEY DO HORRIBLE WORK, THEY OVERPRICE AND THEY WILL STEAL THINGS OUT...