Abdelnour Day Spa — Local services in City of Yonkers

The bottom line: Amanda does not care about her clients! She exploits them by smacking unreasonable policies in their face. Overpriced, no customer service and you will be talked down to in a condescending way about her “rules” and policies. Terrible experience after investing in her waxing for 6 months. Read below…

I booked a 2h 15m appointment with Amanda which included 6 waxing services. I prepaid 50% in accordance with her policy. At the minute of my appointment time I receive a text asking if I’m there. I replied that I was stuck in traffic and running 20 mins past my appointment time. She sent back a screenshot of her policy saying she would have to cancel the appointment and treat it as a no show, effectively charging me $300 worth of services for doing nothing. At this point it was only 5 minutes past my appointment time! I was driving, and tried to call her but she only replied via text. Next, I asked her if she could cancel one of my 6 services (still charging me for the service) and use the 1h 55m left of my scheduled time to do the rest of the services I booked. She again threw her policy at me saying she needs 48hr notice to cancel any service. I am getting married in a couple of days. I have been going to her for 6 months, investing in waxing services, ahead of the big day. She refused to perform the services she was booked for, paid half in advance for, and had the time for. She would not compromise and would not even answer her phone. This is how she treats her clients. Beware!

PS: It’s misleading to call this place a spa. It’s in the basement of a...

I’ve been to Amanda three times so far and each session I’ve spent close to $300 without a problem.

This last visit I paid for a 135min worth of service and she was finished within 90mins which is a FULL 45mins earlier than expected 🤔. I didn’t like how I was charged 20$ for being a minute late past the grace period, when technically my 10mins late was already covered within those 45 mins I was not being serviced.

I actually asked why she was finished so early, and her response was “to factor in the possibility of lateness” ... so if the ten minutes is already accounted for within the hour of service then why is there a 20$ late fee? (Maybe someone else can make it make sense cus I don’t get it).

I just feel like if I’m paying for 135 minutes worth of service I want the FULL 135mins even if I’ve become a “pro” and don’t need to be “babied” (her words) with the after care maintenance and rules conversation... but 45mins is A LOT of unused time. I could have had more steam time or an overall slower-paced facial 😒

The quality of the work is good but the experience not sooooooo much because it can feel rushed. I come for the all around spa experience meaning no anxiety and plenty of (TWO HRS WORTH) relaxation. I was barely able to relax with the loud rap music next door, it just did not feel as spa like this time around. Amanda is excellent at what she does and genuinely loves it which I can totally appreciate.

PHOTOS ATTACHED TO THIS REVIEW OF PREVIOUS ENCOUNTER VIA TEXT W/...

I met Amanda 3 months ago through a mutual friend that gets Microdermabrasion Facials. She told me Amanda specializes in other skin care services & even waxes!

Immediately I checked out her business page (@Abdelnour_Spa) & I was extremely impressed with her results. Her work definitely spoke for itself, a lot of other people that I had known gotten serviced by her and I was convinced by her “Vajacial” video that I had to get me an appt!

I’m used to getting waxed. I used to go to European wax center on Central Ave which is like a 30 min drive from me & btw doesn’t offer an amazing unique service like this. I even had to travel all the way to Midtown before to get a service like this. I LOVE that her shop is literally a 5 min drive for me.

Amanda took her time making sure she got each & every hair out & that I was 100% smooth. During the service I felt like a long time friend of mine had given me an amazing wax. Her energy is uplifting & she even makes awesome coffee masks.

Her equipment & products are high quality. she has various machines to perfect anyone’s skin. She is very informative & knowledgeable! Any questions you have on skin & waxing I promise she’ll know the answer for it. Her work area is 100% sanitary & keeps her shop looking amazing & neat all the time.

Ever since then every month I been coming back & she never disappoints!!! I actually just got waxed yesterday! Thank...