At Home — Attraction in Columbus

My husband bought me this really cool 3D book frame, when we got to the register we noticed some slight chipping. The cashier gave us 10% off. When we got home and opened it we noticed a lot more damage, to the point it needed returned. We drove 20 min to exchange it. The only other ones they had were also damaged. After looking over each one, we selected the best one with minimal damage, but still damage. At the register they returned our original, then rang up the new one, now for a higher price. We asked if we could still get the 10% because it was still slightly damaged. The cashier said no, but got the manager. The manager listened to us for 30 seconds and told us no. We explained it was still slightly damaged, but not as bad as original and we had to drive 20 minutes to come back. Instead of giving us the 10% she was rude and treated us like we were trying to cheat the system. We decided against buying the new one and even though we planned to return for future items, we will no longer shop at this store. Instead of selling us a slightly damaged item at a 10% discount, they would rather lose the sale...

I bought a patio chair for $50.00 rocker and asked to have the chair taken to my car. The store manager agreed to take it for me He was not nice at all, very impatient and snotty with me. It would not go in the backseat so I needed to put it in my hatchback which took a minute. He stormed back into the store with my paid chair and told me " When you get it together come back to the store and pull your car to the door. I did this.

I would not buy the rest of my patio furniture from that store. I went and bought my patio table elsewhere because of the poor quality treatment by that store manager.

He is better off with no education working in some garage or warehouse job so he does not deal with customer.

The female supervisor brought my chair out to me and was nice and helpful. Fire him and make her the store manager.

He was awful.

Concerned resident of Reynolds....

I purchased furniture which was heavy and later realized I had a coupon for it. When I called the store, they asked me to process a return and re-purchase. Which I understand because they don't do price changes. But I asked her if I can give the receipt, the tags with the barcodes and process a return and re-purchase without bringing the items since I will be buying the exact same thing. But she was very adamant and kept telling me to bring the furniture back in for a return and re-purchase. I don't understand the logic when I am buying the exact same thing. Do they put it back on the aisle and expect me to get it back from there?!

I chatted with customer support and they said that it depends on the store manager and most stores will accept the exchange and help me re-purchase it without having to bring the furniture. I guess this store needs some...