Mai's Beauty Salon — Attraction in Columbus

My one star is specifically for the nails that TONY did for me. I even waited 2 weeks to write the review just to be fair. I'd hoped to feel less offended by this experience. I have been going to Mai's for years to get my eyebrows waxed and the occasional trim. Mai and Will are great for this. However, a couple of weeks ago I went for a balance. HORRIBLE! First off, I only did it because my sister had an appointment and Tony (THE OWNER) boasted about how good he was at nails. I had had my previous set of solar nails on for 3 weeks with no lifting, cracks, or chips outside of a break that was my fault. (Smashed my finger) He insisted on fixing it. So I let him. Tony was friendly and started off seemingly detailed. He quickly hit rock bottom on my scale when the finger he repaired was about an inch longer and much thicker than all of my other nails. He claimed that I needed to not pay that nail any attention...WHAT? Sooo, I tried to remain kind and asked if it might be a good idea to cut that one nail so that the thickness did not look so obvious. This is when it became a bit unprofessional. Tony all of a sudden acted as though he was not the nail specialist and asked me to make the suggestion as to what he should do. After consulting another tech, it was obvious that the nail needed to be cut. At the time I did not know he was the owner, but it was obvious that the other techs were intimidated to tell me the truth because they were giving me the eye. Anyhow, I left unsatisfied but figured it was an off day. Two days later I noticed 4 of my nails started to crack down on the nail bed area. I called to have it fixed and the receptionist picked up the phone and scheduled me to come back in. I knew she did not understand what I wanted though. Whatever...The real crap started when I went in. Tony said that what happened to my nails was not his fault. He said my last nail tech made my nails too thin and he was not responsible for the cracks even though he did the fill. When I asked for a second opinion he acted like there was no one else who knew like he did. The poor tech next to him was doing her own client nail but, stopped to assess my nails. All she said was sometimes it can be hard to work if you were not the original tech. DON'T SWITCH NAIL TECHS. Again, she said this with the eye. When I turned around, someone was sitting in my seat. He had started someone else's nails and my nails had only been buffed with no clear coat or anything. He left me there and I asked if I could borrow the clear to at least polish my nails. Tony ignored me for sometime and the other tech finally chimed in and asked if she could do it for me. He waved her off and never said anything else to me. I did play him and tipped him for his service but will not ever go back. I paid twice just to cut my nails off a few days later because they kept breaking and some even started bleeding because of where the break was. Oh, and that was the first fill on that set of nails by the way. DON'T DO IT! You are only as strong as your weakest link and TONY the OWNER sure...

As a walk in I expected a wait, but an hour and a half without any follow up was not a selling point for me. Yes, I had listed Mai as my requested person, but after 45 minutes s ok me one asking I still wanted to wait or at least let me know it would be a while later.... Then after being annoyed with the wait time I started to realize how horrible the "waiting area " is. For an establishment to be such a nice looking facility- staff PROFESSIONALLY dressed, eyebrows on point, ambiance nice, nice set up, looked like amble amount of options for whatever service you wanted...- the raggedy non cushioned chairs closely placed together with sun beaming in the window with the heat burning ne up doesnt fit. If I'm going to wait I want to wait in a decent waiting area...it doesnt tht with the rest of the business. Other places have complimentary drinks, or television, something....at least more comfy chairs. The lady, Patricia, that did end up getting my favorite ever eyebrows together was amazing. At first I was hesitant due to a few reviews that mentioned they were not satisfied with her Services, but I was FRUSTRATED...glad I made the decision. She wasnt the mist talkative, but got right down to business. Her hands and breath smelled of smoke, so I immediately said to myself i wasnt leaving a tip. Ha- wrong. Her magnificent work erased the fact her hands smelled of smoke. I've never been this satisfied with my eyebrows! Also, what business doesnt have a list of Services they provide and the costs?!! Promise, had it not been for Patricia, I would never return. At least have a list...

Came in today and got a full set and pedicure @1:45pm. The smaller Indian girl seemed pretty new, but she did a good job on my deluxe pedicure until she started painting my toes. She had paint on my cuticles and she didn’t even bother to clean up the polish until I said something. When it was time to get my full set there was two to three people being seen before me that were walk ins. It is now 2:30 and I asked the lady at the front to ring me out because I had to go. She convinced me to stay because she was so sweet, so I did. The lady did the full set finally sat me down at 3:30 and began my full set. She did a terrible job. She rushed, cut me will the drill bit, and did a sloppy job at painting. She slapped the clear coat over the polish so uneven it made my nails look very bulky and lumpy. I told her there was polish on my cuticles and she said just wash your hands and it will come off. Everyone here is very nice and respectful. I just wish they would take better care of there clients. A couple years ago this place was my favorite spot to go and I would brag about how everyone is so good. Now I’m very disappointed and it seems like they will just hire anyone...