ANS Hair Studio & Boutique — Attraction in Lawrenceville

I made an appointment to get a silk press + hydration and a trim for Tuesday, July 7th and unfortunately, I never got to go due to their TERRIBLE customer service.

A family emergency came up and I wanted to weigh my options, so I called to ask about their rescheduling/cancellation policy— to no avail. I then resorted to texting to ask them and I typed out a clear and concise message that indicated that I was inquiring only and didn’t intend on changing my appointment at that given time.

The message read: Hii! I wanted to know that if I wanted to reschedule, would there be any penalty/issues? I don’t know if I need to yet, just weighing my options.

Alexis, the owner, told me there was no penalty and that I can reschedule online if need be. After speaking to the airlines to change my flight to extend my stay (for the emergency, my grandfather passed), I decided to try to simply reschedule my appointment for a later date.

After having issues booking online, I decided to call back because the same thing happened with booking my initial appointment. And Alexis manually went into their system to change it, and thought that perhaps she could assist me again.

Instead, she texted me an incredibly RUDE and insensitive text, following another that said that she cancelled my appointment although I never asked for her to do so. There was no apology, no customer recovery, nothing.

Attached you will see the text messages, please read them. And please do yourself a favor and DO NOT COME HERE IF YOU WANT TO BE RESPECTED AND HAVE GOOD CUSTOMER SERVICE, because you will not get it from them.

I really wanted to support a Black owned business, but there are others in the city that deserve the money that...

I'm very unsure how you stay in business when you don't follow up on customers trying to make appointments.. I thought Kiya would be good, even though very defensive,. I have tried two weeks to make an appointment. I called the salon , to try and leave message but all I got was a very rude stylist who talked over me and attempted to make the call about about herself, 1) Ms Stylist, I didn't call for you Learn to listen why a caller called before running your mouth. 2) You all need more schooling on what customer service is about. 3) I removed my original post . 4) I won't be coming back. Too many...

I've had really bad experiences in hair salons as a young girl that developed into a phobia; however, ANS has proved to me that there is a place for me. I'm over the moon that I've found a business\stylist that specializes in natural hair, & extensions for protective styling. The hair sold by ANS feels amazing and is durable, my natural hair is growing. My stylist is absolutely amazing, welcoming, personable, funny, respectful of time, very punctual & kind. I foresee Alexis styling my hair for the next 20+ years,...