Bartlett Jewelers — Attraction in South Bradenton

I took my ring in to have missing stones added. I was told this would take a week bc they have to order in the diamonds. Fast forward it has been exactly ONE MONTH AND 6 DAYS LATER. I had to call back TWICE & each time the same excuse; they need to order the diamonds and they will call me back. After over month I had enough I called spoke with Maria ( who was very nice and helpful) . She said diamonds were in transit she'll call me back when they arrive and it's done. I have no choice but to wait. She called back 1 hour later it's ready. I never got an explanation . When I picked up the ring an older/blondish lady helped me and I explained my situation. I got no I'm sorry for the inconvenience or any explanation to what could have happened, I don't need a discount but an offer of one for the inconvenience would have made me felt heard. I don't think you need to be rude to get your point across but this lady could have cared less. She proceeded to give me my total and that was it... silence. I was the one to say Thank You. It felt awkward. I'm really disappointed bc I had spoken to a guy about having my ring possibly reset and now I have no confidence in this jewler and do no recommend them...

We recently purchased an engagement ring from Bartlett Jewelers, and the experience was exceptional. I have always purchased jewelry from a jeweler in my family, so choosing someone outside of that comfort zone was a big decision.

We had planned to shop around before making our purchase, but we started with Bartlet, and after our experience, we knew they were the right fit for us. It came down to two rings – the one I liked, which was all about the bling, and the one my fiancé wanted – simple, elegant, and less expensive. Maria could have easily pushed us toward the pricier option, but instead, she genuinely listened to my fiancé and guided me toward purchasing the ring she truly wanted. It wasn’t about making the biggest sale – it was about making the customer happy.

If you’re looking for a trustworthy, family-owned jeweler that puts customers first, I highly recommend Bartlett Jewelers. We couldn’t be happier...

WOW I had seen on the other reviews how kind the staff was but they went above and beyond!

I came in to clean my watch and extend the band. The watch was in bad shape when I brought it in (dirty and the band was jerry-rigged). They put it through their cleaner and had their watch guy carefully extend the band.

I was in and out in minutes and they did this service totally gratis, while they could have easily charged me whatever they liked as I know nothing about watches.

Really impressed with the service and staff here, I'll be going here for all future...