Bass Pro Shops — Attraction in Tallahassee

12/15/16 around 7PM, Mike at the firearm counter was good. Purchasing a firearm went smoothly. 1 star is for the associates at the NO customer service counter. My mistake for leaving my rewards card at home, yes you need the actual card for reward points, like back in early 90s. No card, no points, BUT reading the receipt, it states, to take your receipt to customer service within 30 days of purchase to have the points added to your account. Heading to the store exit, I see Customer Service and there are two associates, and no customers! I walk up to the counter and was informed by one of the associates “you can't return or exchange firearms.” What happened to “hello how may I help you?” The other associate comes over looking like she's an enforcer for the firearm policy. I inform them both, I would like to keep the firearm I purchased 30 seconds ago, and asked for the points to be added to my account. They reply, "We don't do that here." I look at the receipt again, and asked where is the correct customer service counter. I was told this was the customer service counter. I then asked for a customer service agent who can credit my rewards account as stated on the receipt. The enforcer (not wearing a name tag) sighs and tells me that they can make an exception and credit the points to my account. An exception for policy printed on their receipt, how very nice of them! The enforcer adds the purchase to my rewards account. It takes less than 30 seconds!? She gives me a new reward card and reminds me to always bring the card, because they are not supposed to do this. I read the receipt out loud to the enforcer, and ask her what part did I get wrong. The enforcer then informs me during the holidays when the store is so busy they don’t have time to handle adding points. "There are two of you! There is one of me! There is no line! I am not making other customers wait! I stopped because there are two of you and no customers in line! The enforcer just can't let it go, she has to be right, she must have the last word, she has to prove me wrong regardless of what is printed on my receipt. The enforcer tells me, "Well the store management does not want us doing this." I simply shook my head and walked away. The enforcer would have argued all night about why she can't follow her...

Great outdoor supplies hunting fishing clothing. Horrible on customer service I know most food doesn't really have an expiration date but I bought some pickled eggs as an appetizer for Thanksgiving the one I chewed into I thought was a golf ball to be honest and needless to say my guests didn't find any of them much softer. Tried contacting the manager couple of times no luck I contacted customer service they were even less luck they took a message that was about it even though I use my Bass pro shop credit card to purchase they couldn't do anything for me they weren't willing to do anything for me. Today I had the ability to go into their store no manager was available which I assumed especially since they were swamped went to two employees one was I'm sorry I actually don't work here I'm a third party reseller yet he had a Bass pro shop ID tag and he was asking what he could do for me even though I wasn't looking in his area. Then I went to the marketing desk IE where they're trying to get you to get their credit cards and you just say I told the one employee who I did confirm was the academy employee you like yeah what do you want me to do about it and I asked him at the beginning he needed to let the manager know I thought it was very unprofessional and a horrible experience. Neil said I went to academy and I didn't need to talk to the manager but I did find a management immediately I only had about a one minute wait in the checkout line for the stuff I purchased since Bass pro didn't really want my business. I don't really shop at academy but they do offer 5% extra if their prices aren't the...

I WILL NEVER SHOP AT THE BASS PRO IN TALLAHASSEE, FLORIDA EVER AGAIN!!!!!! They advertise that the first 200 people in will receive a gift card ranging from $5-$100. We stood in line for 4 hours in the rain, we were the 15th people in line. About an hour before they open they get on the stage and start to talk, so a whole crowd of people flood around the stage and the front door. So they continue to talk and talk and talk and talk.... Now it is 6:40, almost an hour after they said they would be open. Everyone in line how now gotten furious, an old lady starts to shout and yell, a manager {Josh} comes out to calm her down and tells her they will be opening shortly. I ask Josh about the line and if there will be any sort of regulating when they open. He tells me "No there is no give away or anything going on, don't worry everyone will get in" Wait a second now your telling me I have been standing in line for now over 4 hours for the give away that you advertised on your website, in the add that you gave me in line, and on the news that morning..... Now comes the time they let everyone in, but wait the open the doors on the other side start to hold the line of people who have been there all day back and let the crowd of people who just arrived in. we finally make it in after about 150-200 people and it is complete disappointment for a...