Beauty Exchange Beauty Supply — Attraction in Ocoee

The worst beauty exchange is the one on west colonial dr. The staff is nasty. I went into the store one day and spent $70 in all. I was there for a while and happened to misplace my car key by the wig section. Now I was the ONLY person in the wig section the whole time I was there including the rude employees behind the counter. After my purchase I realized my key was missing so I went to the staff and MANAGER & they acted like they just couldn’t help me. Employees were making rude remarks basically letting me know it was my issue and I needed to fix the issue myself. Due to the fact I just spent my money in the store I was HIGHLY pissed off that everyone was acting so nasty towards me including the manager. I had a very strong feeling an employee took it and I may have been right because my key was then found at ANOTHER store close by that I did NOT go to.. No one was willing to help me look, nothing 🤷🏾‍♀️ I’ve always complained about the female employees not having any manners or customer service but that experience definitely topped the cake for me. It showed me no matter what their all for themselves. But just remember the CUSTOMERS are the ones that keep u in business! Beauty Exchange on North lane and pine hills is the way to go! Stop...

HORRIBLE CUSTOMER SERVICE!!! YOU WOULD THINK THE MANAGER WOULD HAVE A SAY IN HOW HE RUNS HIS STORE. THE EMPLOYEES DO NOT ACKNOWLEDGE YOU AT ALL UNLESS YOU SAY SOMETHING(SO UNPROFFESIONAL) I BROUGHT A LACE FRONT WIG YESTERDAY,I GOT HOME TO FIX IT UP AND CUT THE LACE. AS I AM CUTTING THE LACE I SEE HOLES BIGGER THAN THE REGULAR HOLES IN THE LACE,INSTEAD OF GOING BACK AND COMPLAINING ABOUT THE CRAPPY PRODUCT I TRIED TO WORK WITH WHAT I HAD AND I PUT MAKE UP ON THE PARTING PART TO DISGUISE IT,THE HOLES WERE STILL VERY NOTICEABLE AND UGLY! I BROUGHT IT BACK THE NEXT DAY NO ONE SAID ANYTHING TO ME I HAD TO ASK A GIRL WHO DO I SPEAK WITH ABOUT EXCHANGING,SHE TOLD ME A MANAGER,I WAITED,HE SPOKE WITH THE GIRL THAT PACKAGED THE WIG AND THEN CAME BACK WITH A PATHETIC EXCUSE FOR A MANAGER SAYING SINCE I CUT THE LACE AND PUT STUFF ON IT THERES NOTHING HE CAN DO BECAUSE BIS EMPLOYEES SAID I ALREADY CUT THE LACE...ARENT YOU THE MANAGER!? IF YOURE GONNA SELL CRAPPY WIGS AND PRODUCT HAVE THE COMMON COURTESY TO DO A GURANTEE EXCHANGE IF YOU DONT LIKE IT WITHIN 2 DAYS. THIS PLACE IS A PLAYGROUND AND THE CUSTOMER SERVICE SUCKS !!!!!!DONT SHOP HERE LOOK AT ALL THE BAD REVIEWS. THIS PLACE NEEDS TO REEVALUATE THERE STANDARDS FOR THEIR CUSTOMERS. STRAIGHT UP MONEY...

To put it bluntly, I had no clue how amazing my experience was going to be at this store. To set the scene, I went out on an emergency run (after work) to get extra packs of hair for my fiancee. I live over 45 minutes from this location. I have been to several different hair supply stores. Some of those stores are unorganized tornadoes of random stuff, dirty, scary, feature homeless people on the exterior, and nobody cares about you as a customer. This store is amazing! As I walk through the door, I had a lovely lady named Deandra greet me. the store is spotless, has glass cases everywhere, the place looks immaculate. My fiancee is very particular about her hair and chooses only particular brands and types of hair. So, I decided to video chat her as I walk through the store. Deandra not only assisted me with shopping, she helped my fiancee (via video chat) by patiently going through each and every item. My experience was amazing! To top it off, the people at the cash register we're awesome too! The lady that helped me with the earrings was an A+ star in customer service. And Deandra was the MVP of the night. A+++++++++++ all around the board!! my go to spot for hair supplies. I will now drive 45 minutes to...