Bits & Bytes Computers — Attraction in Katy

Bits & Bytes repaired an HP printer that failed in about 2009. The printer worked wonderfully when I received it and it still works today. That experience left a very good impression.

This past week I took a computer for repair that had dropped and broken the palm pad connection to the hinge. As the fairly new Dell was opened, the reaction forces led to the palm pad separating from the main chassis, and it would only be a matter of time until this became worse. Based on the prior experience I took it to Bites & Bytes for repair. They explained the risks associated with the repair, the probability that they will be able to get repairs, what could possibly go wrong, their fees etc. It was clear they understand their business. They said it could take up to 5 working days to repair it, but it all depends what they find.

I dropped the computer off on Saturday. On Monday when they could start the repair, they called with an update that provided details on the parts required, they ordered the parts and I collected the computer on Thursday evening, a day earlier then they suggested. When I picked the computer up, it was like a brand new machine and you would never know that it had been repaired.

The cost was very reasonable and like my last experience, there is really no reason to go elsewhere. These guys know their business and I would recommend anyone to go there for support. They are simply...

What an amazing business! This is such a professional operation. Less than 6 months ago I purchased a new PC from HP 34" Envy Gaming all in one. It was one of the most expensive units I ever purchased. I thought it was well protected by McAffe and iObit Pro along with Windows Defender. All this trash software that is quite expensive never found aall the malware that found its way onto my computer files. Last week I noticed my cursor dancing around all by itself. I tried to stop it and my computer was shut down hard. I called Impress Computers and they recommended I go to Bits & Bytes since they were now handling Corporate accounts. Bits & Bytes told me , no problem for us, we will recover everything. They blew me away! All my 2023 tax information was on this computer. I was promised my computer back in about 4 business days. How can anyone argue with that? I got a call a day and a half later to come and get my computer, it was as good as new. I cannot say how satisfied I am as a customer. m They were too fair on my repair. I was advised never to use the aforementioned antiviruses, I loaded my computer with Antivirus called ESET. Very, Very impressed with this antivirus. I reccomend Bits & Bytes for your computer needs. These guys are ex-armed forces. They are trained by the best. ...

My goal is simple but important to my 'task.' I want to give Bits and Bytes the best review it has ever received.

Like many, if my computer goes out or develop problems, I might as well be watching re-runs of the Dobie Gillis show. I need a functional computer every day and extending into the night most often.

This week, I took my computer to Bits and Bytes fearing the worst. I PRE-AUTHORIZED: 1.) the basic service charge; 2.) hard-drive replacement, and 3.) retrieval and transfer of all data files.

I genuinely expected the most expensive solution, but because of my past experience and the need to have my computer back in operation before the weekend, I authorized whatever needed to be done.

The call came to me at about 2:45 that my computer was ready and it did not need the draconian solutions, thus the basic service charge. Had Bits and Bytes told me that it took several hundred dollars to get me back in operation; I would have gladly paid it; and, never been the wiser.

Honesty is what people in the service industry do when they are dealing with a technical idiot like me. They own me within a wide parameter.

Bits and Bytes solved my problem; did NOT take advantage of my area of stupidity.

If they will do that for me me; and I am confident they will do...