Bliss Nail Lounge Arlington — Attraction in Arlington

This is easily the worst nail salon I’ve been to in my life. I showed up at 6:40 for a 6:45 appointment. I was not seated until 7 and the girl who was allegedly my nail tech was running around doing random stuff not helping me. Ahead of me were three women, two of whom were waiting for the male employee named Keith who had damaged both of their nails. Both women were in for a nail repair from the same guy. One girl’s nail had cracked underneath and was bleeding and the other needed two broken tips repaired and she stated she was the over two hours. They didn’t start working on my nails until 715. My nails were longer than I asked, and my nail tech kept jumping between me and the other girl whose nail he was fixing so in total I didn’t leave the salon until 830. When it started to get toward the end I told my nail tech not to put any color on it because I knew I didn’t like the shape and just to leave it clear. I said I needed to get home, but he proceeded to do the warm hand towel thing which I didn’t want because I needed to get home. He offered to let me come back and get a color on my nails. In total for an acrylic set with zero design or color. It was $65 before tip. This was absolutely the most unorganized salon with the worst customer service. The entire time I was there there was more than enough staff to accommodate the customers they had, but the free nail tech kept running around and organizing different Nail colors and polishes and equipment instead of taking care of the customers. The salon closed at 8 and I did not leave till 830. They don’t seem to have any regard for peoples time if this is the pattern that they’re exhibiting which I experienced and clearly at least three other women in the salon that night experienced. This was the worst nail salon experience I’ve had and I will absolutely not be going back. I asked for a short plum color and what I got was longer nails That were clear. The entire time I showed the guy the picture and said I wanted the nails that length because of my job and he proceeded to tell me that my nails were shorter than the picture which is just categorically untrue as you can see in the images These situations are incredibly frustrating because I wasted my time and money on a service that just angered me and left me with nails I don’t like. I will never come back here and would not recommend anyone come...

Caution re: being advertised as walk-in welcome (no appointment):

I have been loyal to this salon since before 2015 (before the name change to BNL) and supported them through the pandemic. The previous years (and familiarity/sunk cost) are what keep me coming back even though the last couple of visit results have been mediocre. (But note—not bad and I have still tipped 20%+ each time in support of the small business.)

I was so happy when they went back to regular business operations after the pandemic—both for them as a small business and for the convenience of walk-ins.

Unfortunately, although they still advertise walk-ins welcome, this year they’ve strictly and only been staffed for pre-scheduled appointments the past several (many) times I’ve stopped in. (Not at capacity for the salon itself.) I brushed it off the first two times, but it’s happened numerous times now at all times of day, weekends and weekdays, and is incredibly frustrating when walk-ins are advertised and when I’ve experienced them operating to support walk-ins in the past. It’s a shame to have that costly renovation and to not utilize all chairs and stations.

I absolutely understand the need to cut overhead staffing costs with walk-in traffic not always being predictable. However, my frustration is this: If there are intentionally no staff members available for walk-ins, walk-in availability should not be advertised. I understand they want to cover any potential cancellations, but cancellations are a risk you take staffing for/operating on an appointment-only basis. My frustration is that walk-ins are still advertised and “appointment only” is not disclosed until you are there.

Please update signage to reflect transparency in availability (that you have moved to an appointment-only model), or adjust staffing to actually permit walk-ins.

Unfortunately, my schedule changes so frequently that I will have to look elsewhere for a salon that...

Been coming here for years but my most recent experience has put me off for good (my apologies in advance for one of the photos). I called ahead of time to make an appointment for a dip manicure and gel pedicure as I was going on vacation out of the country. They told me that had an appointment at 6:30pm for both. I arrived slightly early (6:28) and was told to pick my colors and wait. I waited for about 20 minutes at a chair with no water or clear nail technician until I was seen for my pedicure. Mind you, another woman came in after me and was well on her pedicure by the time I was seen. I got my pedicure but the woman who took my color choice was no where to be found and had taken the color selection away. After about two or three minutes of back and forth I finally spotted her and was able to flag her down for the color. Okay fine on to my manicure. About halfway through I was asked to pay so they could close, however one of my nails wasn’t set. The technician assured me she would just redo it afterwards. Okay though it continued to add to the time I was there (at this point I was the only one). I finally got out thinking all was well if not slightly annoyed by the delays. Cut to two days later on another continent right after my flight. I start to have a pain in my big toe and notice there’s clear damage to the side of the nail, most likely from the cuticle tool. Pictures included (this is just after I’ve cleaned it but you can see the swelling). I’ve been trying to clean and dry it and bandage it while I am walking around Europe but I’m concerned I may need to go to a doctor if it gets any worse. Further, my nail. The “redone” one has already chipped. A dip nail. After two days. See attached. I’d recommend you go somewhere where they take a bit more time not rushing people in when they can’t handle the work load or otherwise pay more attention to the customer they are...