Canny Beauty Lashes — Attraction in Rosemead

EDIT: Canny's response below and the responses to the MANY reviews that reflect the exact same experience as mine illustrate just how far they will go to avoid accountability for how they have harmed their customers. Imagine if it were you, and RUN, don't walk, away from this lash salon. It is an actual nightmare.

Canny refuses to give me a refund unless I come back into the store. I let her know that after two terrible and frightening experiences, I'm not willing to drive one hour to a store that makes me feel uncomfortable. So far, they have taken accountability for absolutely nothing and blamed me for the issue while citing that I signed an agreement. I told them that that was BEFORE I had a terrible experience and found dozens of people online who felt the same.

YIKES!!!!

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Zero stars. Have you ever been to a lash appointment that was actually scary? Here’s what happened. First time I walked in, completely trusting, passed out in a lash nap and woke up to see the work. I opened my eyes and hated it immediately. It looked like clumping mascara. Super unnatural, patchy, and not pretty.

I came back the next day to have it fixed. I was fighting with the tech (Nicole) was fighting with me telling me it was my fault because I asked for “a little bit fuller” than the picture. I had to argue with her to tell her that it still looks messed up. Oh also there was glue stuck to my eye. And this glue did not seem like normal glue, it was extra strong (I wonder if it’s FDA approved)

While she was fixing it, I was scared. I could feel her working so close to my lash line. I could feel her sharp tools. I felt her CUTTING my real lashes with scissors. I had to tell her during the appointment to be more careful and not put the lashes too close to the lash line.

She had scissors next to my eye and didn’t move them while she was screaming at her daughter to stop running around. She’s yelling at her kid w sharp scissors so close to my eye. I had to stop her to pay attention.

The lashes are very uncomfortable. They are heavy and long and glued way too close to my lash lines - i am very worried about damage to my lashes and cannot wait for these to fall off as they are uncomfortable.

I have gotten my lashes done dozens of times and I’ve never had any issue. Go see my girl Judy at Mimi Lashes for much better work, it’s less than half the price of Canny. My normal lashes are around 60-80. These were 130.

Oh by the way I had like 3-4 old lashes still on when I arrived. They were done like 2-3 months before I came in and very minimal. She insisted on charging me $15 to remove. These people are money hungry and scam artists.

The first red flag was how absolutely disgusting and dirty it is. The bathroom is super gross. I should have left at that point but I didn’t trust my intuition. I left deeply concerned I would end up with an eye infection.

I came here to try anime lashes but the results were terrible. The lashes feel fake and artificial. My tech had a terrible work ethic and attitude. Unprofessional. Sketchy. Unclean. Low skillset

Of course they only take cash Venmo or Zelle so if you are unhappy with the service there’s no buyer protection. Luckily I called Venmo to open up a fraud case because they shouldn’t be taking business transactions through Venmo - so venmo is opening up an investigation and I hope to get my money back.

DO NOT GO HERE Better...

Update: I went in for a fix, I was expecting my lashes to be re-done. Jessica, the tech, told me my eyelids were in pain because lashes were clumped together with the glue not because they were put on too close. That means poor isolation and too much glue. She literally just separated them with tweezers for half an hour & called it a day. My eyelids are still uncomfortable due to the clumps still being there.

Summary: Your lashes will look good depending on the tech you get. Don’t go here if you want friendly service or any professionalism. You might have to remind the lash techs of basic fundamentals of lashing~

Your lash extensions will come out looking better than your average lash tech for sure and the retention avg 2 1/2 - 3 weeks ✨👌, that’s the only reason for 3 stars given but that will depend on which lash tech you are assigned to.

I’m not fluent in Chinese, however I do pickup some words. The tech I’ve been assigned to definitely talks about the clients, which I found very uncomfortable. To be clear not sure if they’re talking good or bad but if they were saying good things about you why would they say it in a language that they know you will not understand 👀

I had the 5 times refill package which I used up, and was debating on going back because of the chitchat. But hey, the results were givingg & I can just shut the talking out with my AirPods.

So I went back yesterday, got another 5 refill packs. The lady that I get my lashes from normally was booked until later so they put me with another lady.

This lash tech put the lash so close up on my lash line to the point the extensions are touching my skin! No tiny gap between your lash line and the extensions. So every time I open and close my eyes it’s uncomfortable. I initially thought it was stinging because of the glue fume- I was wrong. I came home and a couple of hours went by but the stinging was still there. I flipped my lashes to see & it turns out that it wasn’t just me being sensitive.

I’m guessing you need to remind them of leaving that space in between your lash line and the extensions haha idk how that works 🤷🏻‍♀️

I’ve started my lash extensions more than 10 years ago- I’ve gotten my lashes done across state, in a different country even. So I have had my fair share of lashing experience to know what should be expected. I really wanted to like this place 🥲 I still have 4 more refills...

My first time I came in I got my lashes done with Ivy she did a great job when I came back for my refill Canny did my eyelashes everything was great I was offered a package for refill which i purchased and paid in full not in payment I came in the 3rd time and Vivian takes care of me it was a busy day even dough i had my schedule appointment she literally saw me for 30 minutes and said I was done I was confused but said okay this was 11am by 7pm half my lashes had came out I called them and told them they said come in so they can fix I did but again they put me with Vivian my lashes where gone horribly by 3 days I called and notify them again this time I said I wanted only canny but I explained that since I live in San Bernardino it was hard for me to come back so quick even dough my lashes were mest up but because of work I couldn't come back my mistake this place was not around the corner I came cause of Instagram lastly I made it in 5 days eyelashes were worst Canny all she can tell me was well you have to use your last refill we cannot fix too many I was not going to argue with her so I told her okay regardless it's my last time here she did not care and charged my last refill and did not try to apologize for Vivian or to do anything to fix the issue I already told my friend and family about the quality so they can be aware please Canny Lashes work on your quality and have a better responsibility plan for poor quality work i am a well laying customer and even after you refused to do a Brazilian wax on me even do it says it on your flyer i still continued to come you lost a loyal customer for your...