Carolina Supply House Inc — Attraction in Florence

Went to Lowes to get a part to fix my shower. Ran into a customer from my business who suggested I go to Carolina to get the part as he has done business with them before. Went to the counter at Carolina where there was only 1 customer there who was being helped. Another gentleman came from the back left the counter and shortly returned. He clearly saw me there waiting but did not acknowledge me. I stood there waiting when another gentleman came in asking about a key and the associate began to help him. I went to the front counter where there were 2 ladies and asked for help. The older lady told me to go to the back counter. I told her I had been waiting there and she responded that they had to help the other customers. Funny because she has just walked past me on her way to the front counter. The younger lady did acknowledge me and attempted to help but at that point I already felt insulted and disappointed. I guess I was just...

Well, this is a hard reading to give. Because my ultimate experience was a five. But the person I spoke with First in the plumbing section, acknowledge that he didn’t have any experience in installing garbage disposals or the plumbing parts too support the installation. Then he asked me “do you have a plumber” I said no I was doing it myself. To which he replied well, that’s probably your problem”. I started to leave the store, but decided I would try one more time to find what I was looking for. Another gentleman came over and asked if I needed help. I shared my previous experience and frustration. He responded positively and we worked through the challenges I was having. I left the store feeling like I had an understanding of what was malfunctioning and the parts I needed to address my problem. I wish I would’ve gotten everybody’s names so I could...

Use to be a good place to shop..now it's just like any other business nowadays, customer service is long gone..I tried calling to see if they had a part and the lady who answered the phone was rude so I go there and the guy at the counter just looked at me an said yep...like im a bother..then when I pay for what I bought the lady's at the front door treat you like your a thief asking me questions and looking at me all crazy...this is a business for the good ole boys here in Florence...the days of the friendly hardware store are long gone..a guy named Dale is the friendliest person they have... only reason I shop here is because of him and the fact that they usually have what I need, if anyone ever opened up a place better I wouldn't step another foot...