City Mattress — Attraction in North Palm Beach

We just received our mattress a few minutes ago, so I can’t comment on the comfort yet, but I sure have to comment on the service we received from Gary Danziger at the Palm Beach Gardens store. We walked in without an appointment and Gary greeted us in a very friendly, professional manner. He was attentive and informative and helped us find the right mattress quickly. We ordered the mattress just before 5:00 PM and it was delivered before 9:00 AM the next day. Fantastic service!

The post above is from a couple of years ago. We went in to see Gary when we needed XL twin mattresses for our guest room. Again, his attention to our needs was excellent and he helped us get exactly what we needed at a great price by suggesting we take the demonstration mattresses. Delivery was set to accommodate when we needed them - even though it wasn’t a day that they normally deliver to our area. Gary and City Mattress...

City Mattress while looking slick is extremely unprofessional. I placed my order for a bed three weeks ago and was told it would arrive in four. I had to call several times to confirm the arrival date and only after three weeks was told that the bed I purchased was no longer available.

Newsflash the purchasing department only makes bulk orders and the team didn’t bother to check on inventory for three weeks!! Turns out they were advertising a bed for sale that isn’t manufactured anymore. I went into the store to order another bed hoping they could support given this error but customer service isn’t high on the agenda. Most of their beds take eight weeks to deliver and who knows maybe seven weeks in you’ll get a call that it’s not available anymore!

As a dissatisfied customer I have no recourse. I would 100% stay away from this store and...

If I could give them ten stars. I would. I complained about my back hurting from sleeping on my bed. I wasn't sure why. We had purchased our mattress at City Mattress years ago. Angie Gasperson, offered to look up our account before showing us a new mattress. Unbeknown to us, we were within our warranty period and she arranged for a technician to visit our home. She was so patient as we tried many mattresses. The technician arrived as scheduled and was very professional. Our mattress had an issue and Angie processed the replacement to be delivered the next day. The wonderful installers called before,arrived when promised and quickly replaced our mattress while respecting Covid guidelines as did all of the employees. What a wonderful surprise for us. Thank you City Mattress! Great staff and...