Custom Fireside Shops — Attraction in Citrus Heights

I had a electric plug-in firebox by Dimplex installed december 2021. The heater has never worked. After numerous phone calls to the service manager, and never receiving a reply, I went to the shop with my remote (the service manager said he couldn't get through to Dimplex when i finally threatened him with posting a bad review. Then he said it was the remote. The remote worked fine with the shop fireplace. Since then, I have contacted the service manager (Mike) , and he sent two technicians, who tested the firebox and said it was faulty, and needed replacing. Then this week two more technicians came out and spent two hours trying to get the heater to work. Finally, after talking to Mike, they admitted the installation was incorrect, and not the the firebox, as they had brought another similar firebox, and the heater did not work with that one either. This is the worst customer service I have experienced. They don't even deserve one star. I still don't have a working firebox, and am extremely frustrated with...

We've wanted a gas fireplace insert for a long time. In fact, we had the gas line added four or five years ago and never made the step forward to get a gas insert. (It just seemed overly expensive and kind of confusing.) However, today was the day. I decided that we were going to finally move forward and honestly, I was going to shop local merchants and then probably buy an Amazon. (I know... I hate that too but sometimes the price difference so much you just can’t ignore it). However, not only did I get the right education but these guys actually beat the online pricing and we came home with a really nice kit. I installed it myself in about an hour and I’m not that mechanical. We are very happy and totally satisfied with the price and the product. It looks great and throws off WAY more heat than I expected. Thanks Glenn and team. Super excited to have no more wood smoke,...

A little over a year ago I purchased and had installed a gas log insert for my existing traditional fireplace. A recent interaction with their support service reminded me that I had not reviewed them yet. Every aspect of the process was excellent. From visiting the showroom, reviewing the products and my options, pricing, and install was all as best as I could have hoped. I had an unusual shaped firebox, so they recommended a blocking plate that resulted in a very natural look. Recently I changed the batteries in the remote and found the thermostat control was not working. A same day callback from their support staff walked me through how to reset it and it is operating beautifully again. I highly recommend Custom Fireside for your...