GameStop — Attraction in Fairfax

I seldom visit Gamestop due to their otherwise shady practices of ripping gamers off; I know they need to turn a profit, but the percentage they earn on trade ins is insane.

This week, they've been running a Doom promotion, offering the game new for $20, which I found myself honestly surprised. I purchased a copy and left the store.

They gave me a used copy of the game. The case was damaged and the disc had finger prints all over it (they didn't bother wiping the disc down). When I returned to the store, their rationale was that the game was $1 cheaper, as to justify giving out a used copy over a new. I was never offered a choice between the two, they simply gave me a used copy, despite that the promotion ONLY applied to new copies of the game (used is still up for $48 or so).

I've got my new copy now, but this demonstrates exactly why I don't shop at these locations. This, combined with the somewhat off putting attitude from the employees at a minor request/complaint only reinforced my recommendation to never shop at these stores (which has always been the case).

If you do decide to shop at Gamestop, go to the Franklin Farm Village Shopping Center location. The staff there thought it was hilarious that this location had the audacity to slip a used game my way. They're a much nicer bunch and not much further away from...

As a guest who was in the store when it happened I just want to say the lady who gave a one star review talking about Brie and Nigel was completely wrong. They had to call the police on her because she physically assaulted Nigel because she bought the wrong digital card and was upset that they couldn’t return it after she used it. She was demanding that the store manager come in on a day that she was not working when she was in another state in order to handle the situation which the manager told her multiple times she could not do. And she could come on a day she was working her personal time she could not be there for the store at the moment. They offered her many solutions such as calling customer support and themselves, as they explain, there’s no way to refund digital currency in their system. As a former employee, I can confirm this. She physically assaulted the employee, walked behind the counter, and screamed in his face multiple times causing a huge scene in the store. Nigel and Brie both handled this very professionally. I am a regular shopper of this Gamestop and will continue to be...

It's not often that I visit a gamestop, but tonight I went to trade in my slim 360. I didn't expect much for a console that's 6+ years old, but learning my system was $25 was a shock. To add insult to injury, the managers, Juan, said my broken controller would cost me $10, bringing my value down to $15. That was fine, but Juan said if I'm unhappy with that price I'm more than welcome to go to another store. To add insult to injury, as I'm making my decision, he begins to rush me, saying I need to decide so we both can go about our business because he had things to do. I agree, I do have things to do, but I don't need to be rushed. When I told him about my distaste for his attitude, he said "this isn't my attitude, it's my monotone voice". Why work in retail with a condescending, know-it-all, entitled attitude? It's supposed to be about the customer and a pleasant experience. In the end I took the store credit, but once it's gone, I refuse to return to any gamestop,...