Giant Food — Attraction in Parkville

I usually have a good experience at this Giant. It's about the only one I actually like shopping. So I was surprised with today's encounter. I arrived to the store, got a cart, and began filling it as usual. All was well until I went to the self check out. I began by scanning my reward card, and noticed the cashier from the main register standing at the last available self checkout kiosk (I was checking out at the center one). I start scanning items, and realize she is ONLY watching me when there are about 3 or 4 other people also using self checkout. I chose not to confront her to avoid causing a scene in the store. I did however, fill out the survey and call the on duty manager Connie. I understand part of the job is loss prevention, but there is absolutely NO acceptable reason to observe only one out of several customers. In this social climate, it's important to avoid situations where it appears employees are profiling their customers, especially when they are ones who give no merit to such attention, and provide a paid receipt EVERY shopping trip. I'll be sure corporate is made aware of...

There are four Safeways and Giants closer to my house (one of which is directly across the street from me), but I drive 20 minutes to shop at this particular Giant. Switching stores has been a tremendous game changer and a huge relief to my mental health (only half sarcastic about that)! The last few years I have grown to absolutely hate going to the grocery store. That’s all changed now. The customers are nicer and actually considerate, the store is clean (surprisingly rare), appears to be very well-managed, and every single time I’ve gone there the cashier has been very nice and friendly and left me with a smile. Especially Cynthia. At the other stores, about 50% of the time the cashier wouldn’t even acknowledge my existence. At the end of the transaction, I would break the silence and say, “thanks, you too!”, with a big smile to see if they even noticed their own silence and crabbiness. It’s a whole different story at this giant, and I just wanted to take a little time to say something about it and say thanks to whoever is...

After being a past employee with Giant at another location I must say that this is the only location I will shop at. The customer service is awesome everytime I have been in there everyone has a smile on their face and are very welcoming. Most employees there have built great customer relationships with both myself, my mom and my daughter. The only complaint I have is with one of the customer service store managers and her interactions when my daughter reached out to her about a job and her attention towards my daughter was like she was bothering her and was very short with my daughter. That I found very unacceptable coming from a store manager but overall this is by far the only location I will continue to shop at. Thank you for an...