LA Fitness — Attraction in Kennesaw

I used to love my LA Fitness in orange city, fl. I moved here to kennesaw and decided to use this LA instead of the one on Barret because it was more spacious. I have been coming to this location for going on 2 years. In the 2 years I’ve been here I’ve noticed that most of the equipment is broken in some way, most of the staff is rude or you can tell just doesn’t want to be there, and the ‘personal training area’ has gotten out of control.

The equipment will sometimes look fine, but start to use it and you can feel that something just isn’t lubed right, because it’s not a smooth motion like it should be. Literally the assisted pull up machine has been sticky since I moved here 2 years ago.

The staff is completely impersonal and you can tell they don’t care. There are about 3 individuals I’ve interacted with that have been kind and seem like they have some kind of clue about customer service and professionalism.

The personal training area is out of control. All of the LA locations have blocked off a section for ‘personal training clients only’. I am all for someone paying money and getting their own space to feel comfortable, BUT how are you going to overflow out of the personal training area AND take equipment away from other members DURING PEAK TIME (4-7pm). When I say take equipment from other members I mean, literally goes over to the free weight section and takes dumbbells and bars off of the benches. So now, not only is there a whole area that is ‘regular members’ can’t use (I’ve literally been told to leave when i was the ONLY other person in the area other than the client he was training), but you are also making the equipment that we are allowed to use, useless. Because how can I bench press if you took the bar!?

And then the trainers don’t even keep their training session to the area that’s blocked off! They have their clients doing exercises right in the way of people trying to walk to the stair masters.

I recently joined the YMCA in Acworth and from the minute I walked in I had some give a genuine hello. When I went to cancel the membership no one even asked how my experience had been or if there was anything they could do to make me want to stay. I have worked in customer service for 8+ years. When someone wants to cancel something you don’t just say ‘ok’ you try to keep them. But whatever they must not be hurtin for memberships right now.

I also hope whoever is running this nonsense, knows that an unsatisfied customer will talk to wayyyyy more people than you think. Def will not be recommending to anyone for them to come here.the only reason you got two stars is because of the spacious layout and they have some machines that are pretty cool to switch up...

First thing first- this has nothing to do with the gym itself. I work at two gyms so I understand what he meant. Went about IT TERRIBLY!!!!!!!!! Went on a free day pass to help my dad workout! Gym was very clean and people where helpful. ( yes ik no training allowed) but I had been giving tips, working out with my dad on same machine and helping him with form so when he comes alone he can get a great workout in. Counting his reps and vice versa. Suddenly the front desk guy(idk his name, no la fitness gear on nor name tag) came up behind me! put his hands on my shoulders., asked if I was training - I responded with this is my dad just helping him work out. He said no training allowed with his hands still on my shoulders in a low voice ( assuming trying to be discreet ) . Sliding his hands across my back. I had to push his hands off my person then he walked away. The whole time I’m finishing my workout with my dad- I noticed him looking our way no matter where we went. Even if we were the only ones in that section. I stopped assisting my dad so repercussion wouldn’t be placed on his membership. We both felt very weird, uncomfortable and had a terrible end to our workout because of it. So much so that other members asked us what happened in the locker rooms. I understand he was doing his job ( by saying no training) but for one! HE DIDNT NEED TO TOUCH ME AT ALL!!!!!!!!!!!! if I didn’t check in with him I wouldn’t even know he worked there. Had a grey jumpsuit on and no name tag. He should have handled the situation better and I love La fitness but they do not need to be putting their hands on people. Not even getting my attention before hand. Just out of no where grabbed my shoulders. I DO NOT APPRECIATE IT AT ALL! IF any training can be done for them to be more professional please apply it. I’m a very calm person but if it was anyone else I’m sure it would have gone differently. I didn’t wanna cause a scene at all especially with my dad being there. If more professional training and other steps where taken by management and passed down, I’d have no problem with being told not to train my dad. For the future your staff should not be putting their hands on guest...

Terrible customer service, high prices, small pool, no personal TVs for cardio equipment. Only interested in making a sale and no interest in the customer. My wife and I were interested in joining a gym and a friend was a member at LA fitness. LA fitness told her if she she could give a 3 week pass to someone by giving them their phone number. After asking our permission she did just that. LA fitness called us, set up a meeting with the wife to see the gym. The person she was suppose ot meet with was not there and the person she did meet with was very rude. They were very high pressure for her to join the gym even after her telling them she needed to talk to me first and never gave us the pass to try out the gym. We set up another appointment to meet with the "right person" so I could be there. The right person still was not there, they still only tried to sell us a membership and still would not give us the pass promised to try out the gym. A few weeks later we got an email, thinking finally they decided to give us the pass, (not that we would have used it a that point) but no, it was an advertisement of their membership prices. Another friend of mine was pressured into signing up for a personal trainer with the promise that it was a 2 week free trial, if she did not like it she could back out. She trusted them and did not read the contract carefully and now she is contractually in a personal trainer program for the grand total on $1200 on top of the membership fee. She has called, talked to people in person, pleaded and begged to be let out of the contract and that she did not realize what she was signing up for at the time. The best offer they have provided is she can back out for half the cost. $600 for something she never wanted in the first place. I hate this place and hope they go out of business soon! I can't stand dishonest people who try to take advantage of...