North Arundel Aquatic Center — Attraction in Glen Burnie

This was my first time visiting this location, and I came with my sister, cousins, nieces, and nephews. My cousin had already purchased our tickets online prior to arrival. As we approached the front desk to check in, I was holding my niece. Kenan immediately asked, “How old is she?” As an aunt of many kids, I was thinking she was either 2 or 3 years old and responded, “2.” Kenan quickly replied and said, "she can't swim" without an explanation and I said, “Okay.” I hadn’t checked the website for age requirements since I’m not a parent myself.

Right away, the child’s mother corrected me and said she is actually 3. This seemed to escalate unnecessarily. Kenan brought it to the manager's attention and kept repeating the issue, "she said she's 2" in front of my family and other guests. I explained to the manager, Kasey that I wasn’t the mother and suggested she confirm the child’s age directly with her mom. Kasey asked the mother for the birth year, she confirmed, and it was fine.

However, Kasey then told me that if I’m not the parent, I shouldn’t answer those questions. I expressed that the proper approach would be to first ask, “Are you the parent?” before asking about the child’s age. At that point, I was frustrated because I was being made to look dishonest, and that didn’t sit well with me. I understand there are safety requirements in place, but there is also a way to communicate those guidelines professionally and respectfully—without making someone feel uncomfortable or accused of lying. I'm a firm believer in good customer service, and in this case, that standard was not met.

I strongly suggest retraining your front desk staff (Kenan), including management (Kasey), on how to properly handle verifying a child's age. The only person who showed professionalism and respect during this situation was Edwarda at the front desk.

On a positive note, the lifeguard staff were outstanding. They demonstrated excellent communication and were very attentive to the safety of all the children. I hope this feedback can be used as a coaching opportunity for the...

I visit the lap pool and hottub pretty often in the summer due to my bad knees. I remember working in a similar setting when I was a teenager, and was even a pool operator. I have read a lot of reviews and witnessed a lot of things at this pool. Here are some clarifications on things that often anger people:

The reason (which should be fairly obvious) your diaper-wearing 2-year-old child cannot go in the pool is because they are not potty trained. If someone poops in the pool, at best, they have to close it for 30 minutes and at worst the pool is closed for 24 hours. So don't ruin it for yourself and other patrons. And yes, poop incidents are very common in the summertime. Stop being selfish. Also, anyone under 3 should not be in the pool, even if they are potty trained. If your child can barely walk and cannot go down the little slide by themselves they are way too susceptible to injury and should not be in the pool. I have watched the pool get closed for a whole day and the staff has to deal with sessions worth of people asking for refunds, looks like an awful ordeal. And no, you will not get away with sneaking in your 2-year-old. Whether the staff can apprehend you or not, they know.

The reason your eyes burn so badly from the chlorine is because almost 90% of the patrons decided not to shower before entering the pool. The bathrooms advise you to shower before getting into the pool. The reason your eyes burn is because the chlorine in the water is reacting with dirt/grease/sweat/pee etc. So, take a shower, you're gonna get wet anyways.

The fact your child is too short for the slide is not the lifeguard's problem. In fact, it is nobody's problem. Not a big deal. Go down the smaller side. Your child will get over it. And no, the kids you are watching go down the slide are not all shorter than your kid, those are...

Reposting, because my post was removed for some unknown reason.

Purchased tickets for N Arundel indoor water park. Upon entering the facility the staff inquired about my 3 year old daughter who is fully potty trained. I communicated clearly to staff she was fully potty trained.

On my way to water park, I did a quick Target pick up for a bathing suit, since her last season suits included reusable bottoms. Upon arriving to the facility, the suit was large and sagging. As a result I threw on last seasons suit and it plopped her on the side of the pool respecting the facilities policies that no swim diapers were allowable in pool.

Supervisor Casey came to me and stated my daughter was not allowed on the side of the pool. I communicated that she was potty trained and offered to change her swim suit if her current attire was an issue. Casey was rude, condescending, and argumentative stating it was clear my daughter wasn’t potty trained. She also used threatening language such as “you have two choices” threatening to remove us from the pool when we had not broken any rules.

Due to having other children with me I did move further back per Casey’s request. After removing my daughter who was no longer in the pool at all Casey came back and further harassed me stating I had to move back even further (at this point no part of her was touching the swim water). She also told me to dispose of a drink that was in my hand during our conversation (I assume to be petty).

The facility never offered me a refund for my purchased ticket. I was never offered an apology. A response was never provided to my previous review. My previous review was we removed.

Seriously...