PC Mobile - Leesburg — Attraction in Ashburn

Cheap, but took forever to get anything accomplished because they never called me back about anything, including things that should have called me back in ten minutes to get the status of my phone repair (because I hadn't heard from them for three days after it was supposed to be done).

The front desk people didn't seem to know anything about phone repairs; they told me incorrect things several times that didn't get sorted out until their "repair guy" came in to work on my phone. Parts took forever to get sent to their store.

They cracked the back case of my phone while taking it off to replace a battery. They replaced it free of charge, but never called to tell me when it came in. When the guy replaced it, glue/resin/something was smeared across the back of the phone, including over the camera screen. He worked for ten minutes to try to clean it off, but with only moderate success.

When I got home, I realized he had never put the SIM card back into the phone. I called back and he found it and said he put it aside with my name on it. I asked him several times if I could pick it up the next day (Sunday) and he confirmed, and even said the store was open until 7:00. When I went to get the card at 2:00, the store was closed - lights all off.

I've tried calling them numerous times, and if they don't have a person at the desk to answer the phone, it tells me they don't have their voicemail configured. A PC and Mobile phone shop that doesn't have its voicemail configured?

So far, they've eventually fixed all their mistakes without charging me anything extra, but there have been a LOT of oops and goofs, and they have never called me back about anything, even though there were nearly a dozen times (on one repair job) that they should have.

It's cheaper than other places, but oh my goodness! You're getting what...

Waste of time and money. DO NOT RECOMMEND THIS PLACE. Called in and emailed phone model specs to get my broken screen replaced. Other than the broken screen in the upper corner all other phone functions were working perfect. My phone was only 4 months since I bought it. So Came in to have it replaced and after an hour they are unable to boot up my phone because they did not have a charger. Really? Cell phone repair shop that does not have a phone charger? They told me to take it home to charge and "see if it works". I told them to keep it and to get it to work so ended up phoneless for an entire day. I also noticed the front name plate (part of the screen) had different model name than my phone model. Their response was it uses the same screen. OK! Next day I had my phone picked “apparently“ working fine, despite I accepted a different name plate because I needed my phone back. The following day I got a first call I noticed my in ear speaker was not working because I could not hear anything. I restarted it and even did a factory reset but only way to communicate was through speaker phone. End story short since I have a trip overseas I had to buy a new phone because I lost all faith and patience in this "repair" shop. From my experience I can say my I did not find a solution. Instead I ended up spending on a new phone in addition to the "repair fee" to have my screen replaced. These guys apparently do not perform quality checks despite they hay the phone for 24 hours (when it's normally a 1 to 2 hour job). They used similar screen on my phone because it was "compatible" but not my phone model specific screen plate despite I send them th specs ahead of time. DO NOT...

I've been here twice for issues with my android phone. First time I needed the screen replaced which they did without issue and were even able to get the stylus that went with the phone to function again (it had stopped working on a previous screen replacement at a different repair provider). Everything went well on that visit. Second time I went back was to replace the back panel on the phone. This time things did not go as well. Fingerprint sensor was not working which they were able to fix quickly but I did not realize until later that evening there were other issues with the phone. It would not connect to the Verizon network, nor would it send or receive text message even when connected to wi-fi. After spending a couple of hours on the phone with Verizon to trouble shoot the issue we discovered that the phone did not have the correct SIM card in it. Apparently they removed my SIM card when they did the back replacement and put the wrong SIM card back in it. Not sure how they managed to do that but given I ended up losing over 3 of hours out of my day on the phone with Verizon as a result. Batting .500 is great in baseball but this ain't baseball. Not really as impressed with them after...