Renaissance Room Consignment Furniture — Attraction in Ocala

I didn’t have a good recent experience here. I had done business with them back in early 2000's and boy was it different this time around.

Dropped off nine (9) Longaberger baskets in really good condition back in October, 2023.

Was emailed a Consignor login to my account the next day but was not given a posted listing of my items with what they were priced at and what percentage I would ultimately receive on that day.

I had to leave these valued items on a door ledge with my name and phone number with no listing, no idea what percentage they would keep, etc. Kept checking and drove back out there three weeks later and they were still not posted to my online account. The gentlemen in the office where the door ledge told me that there were not priced yet.

It wasn't til 11/6/23 that I requested an emailed copy of the posted account listing. They valued the 11 baskets at $227.00.

I went in January and picked up a check for $33.75 and again today February 12, 2024, I received a check for $34.00. I also picked up three remaining baskets that didn't sell valued at $67 total. (I had to search the aisle for my remaining products with little to no assistance.) So, the total sales were $160.00 of which I got $68.00. (I was never told in the store on the many visits to check my account that their take was 60% and mine was 40%.)

Their processes are old, antiquated and obsolete and the women there are not customer oriented or friendly.

I stopped the woman before I left to double-check the account cause when I signed in online it said a payment was issued in the amount of $167.00. She promptly told me that their online website hasn't worked for months and that amount was not accurate which left me with an uneasy feeling.

I told her that I would rather given the valued baskets to someone for the joy of giving would have been worth far more than the percentage and service I...

Poor service, poor communication, unprofessional behavior. I called yesterday to confirm the store’s hours of operation, and I was told that they did not accept drop-offs after 4pm. While this is not posted online (anywhere I could find, at least), it did not seem overly unreasonable. I came to the store shortly before 4pm today to find “Tina” sitting in a chair for sale and looking at her phone. After waiting a short while at the counter, looking around expectantly, “Tina” finally saw fit to acknowledge me and came to the counter. After stating I was there to drop off furniture and letting her know the type of items I had, she said that they only offer appraisals via email and that they would not be unloading because “Justin” (who is apparently the only one there willing/able to unload items for sale), is not in on Tuesdays and Fridays. Again, this would not be unreasonable or problematic if this was communicated in advance online. However, it is not, and “Tina” is of the impression that customers or sellers will just know to call the store and ask the “right questions” to know their policies, and will become indignant if you have not jumped through all the “right” hoops. While I understand that there are certain logistics to work out when consigning an item (floor space, value, etc.), specific, non-standard expectations need to be communicated in advance and without the expectation of someone calling your store to play 20 Questions with you or your staff. If you are looking to sell anything (or buy anything, for that matter), coming here is a...

We are new customers and I have to say our experience was top notch from start to finish. The clerks in the store were awesome and went out of their way to help us, even taking an additional order over the phone to be delivered with our original order. The prices were better then any used furniture store we visited and the quality of their selection was outstanding. The delivery drivers were courteous, helpful and on time. They even offered to help us move any of our own furniture if needed. We absolutely will be...