Simply Yours Bridal — Attraction in Granger

I have found the customer service at Simply Yours to be non-existent and want to warn all brides of my experience. Simply Yours simply makes the problem yours and will do nothing to help you. My story: We ordered our bridesmaid dresses in March for an 8/5 wedding. In April I found out I was pregnant.Instead of just calling I immediately drove 35 minutes to the store so I could explain the situation in person & perhaps get the issue resolved. I thought that since the wedding was 4 months away & the dresses had JUST been ordered, I could order a larger size. I also thought since I took the time to come in & explain the situation, the staff would work w/ me to assure that my dress would fit as I would be 5 months pregnant at the time of the wedding.As I explained my situation much to my surprise the issue became my problem.I was told rather rudely by Jennifer, the owner, that my only option was to order another dress paying full price again.I could not believe this! When I explained I didn’t have a problem with David’s Bridal when a dress had to be replaced for my wedding, she told me “Go back to David’s Bridal.”Her employee, in what I assume was meant to be a customer friendly solution, mentioned maybe additional fabric could be ordered.I agreed & was told by Jennifer that she would have additional fabric when I picked up my dress at the beginning of June. The beginning of June came & neither the bride nor the bridesmaid’s received a call that the dresses were in.The bride called the store on 6/30 and was told that “a message was left”. I’m not sure where the message was left because no one had a voice mail-thankfully the bride had called to check!I went immediately on 6/30 (w/ my sister & mom) to pick up my dress.I was expecting to pick up my dress and the additional fabric that I was promised.I was told that the additional fabric wasn’t in yet but “don’t worry, it will be.”I was also given contact info of a seamstress who was currently on vacation until 7/13, but would “definitely, 100%”be able to do a complicated alteration.I was nervous that she wouldn’t be able to have the dress done in time. I called & left a message asking her to call as soon as possible.After several calls and email the seamstress did call, but told me that she was booked until September & that she wouldn’t be able to get me in–although Jennifer had stated she would “definitely 100%.” I called several times in July checking on the additional fabric.Ironically,one day I called 4 times within a few hours and continuously received voicemail.My mom offered to call.Her call was answered immediately.It made me wonder if they were screening my calls. My mom was told there didn’t appear to be any record regarding extra fabric.When Jennifer finally called me back, she stated she never ordered the fabric in April because there was an additional cost!I would have been willing to pay-although it was never mentioned!She then stated she ordered the extra material on July 2–the Monday after we picked up the dress. Also, when asked on 6/30 about the extra fabric, she told us(my mom & sister recall her words)“it hasn’t arrived yet.”During the phone call, she also stated she was worried that it wouldn’t be there in time! It would have been had it been ordered in April! I called every seamstress in the area & was finally able to find one to fix my dress. This seamstress asked me to find matching fabric.Now I’m paying for material which should have been ordered in April AND a rush fee to finish the dress by 8/5! The stress I have endured & the stress the bride has had to deal with has made this whole experience a trial when a call could have simply been placed to the manufacturer asking to change the size of my dress.I’m sure that another bridesmaid will purchase the same dress–in probably the same size ordered for me–but I certainly hope that it won’t be from Simply Yours. If I can save one person from the nightmare I went through, taking the time to write this will...

Update: The seamstress has contacted me and is issuing me a refund. Thank you to the Simply yours team for making this happen. I am glad we were able to work towards a solution.

I had a disappointing and upsetting experience at this bridal shop. I had a great interaction with Kathy, she helped me pick out the perfect dress for my wedding. Everything was fantastic until I chose to do alterations on the dress with an outside contractor that was referred by this shop. I was a little concerned, but decided it was nothing to worry about considering my friend had her dress altered by the same seamstress, Rosemary last year, only to find out I paid the same amount she did, however she had to go down a few sizes in order for hers to fit. Mine on the other hand, only needed the top worked on. My fiance is in the military and it requires us to live in New Jersey, therefore I couldn’t attend my final dress appointment in person due to an emergency. My mom picked up the dress for me, then drove it out to me. Once I tried the dress on, it was completely messed up. The dress was shortened too much, even though it wasn’t requested to be this short. The shoulder straps were completely different lengths. The dress was too loose in the top. I have been losing weight steadily throughout the past six months. I called Simply yours to find a solution, and the Simply yours manager informed me that her and the seamstress have been best friends for 9 years, therefore Rosemary would never make a mistake and that there was nothing Simply yours could do, since their seamstress is not employed by the store, but is an independent contractor. The manager suggested I call the seamstress. I called her and instead of approaching the situation with professionalism, the seamstress acted like she didn’t know who I was during our phone call, even though the manager called Rosemary ahead to let her know I will be calling to “complain” about my dress (Very professional coming from the manager). I was blamed for my dress not fitting, since I couldn’t make my final appointment which was only 2 months out from when I gave it to the seamstress for alterations. This experience left me feeling humiliated and hurt, especially during a time that should be joyful and empowering. Whether there was an error in sizing or alterations, there was absolutely no reason to shame or belittle a client. Body-shaming behavior has no place in any business, especially one that works with brides during some of the most personal and emotional moments of their lives. $325 later with no refund from Simply yours, I found a new seamstress named Isabella out here in NJ that was in disbelief, even going so far to show me every error that was made and how it looked as if it was altered for a completely different person. For instance, the dress was cut short. Rosemary had told me it was only short because of my body, however Isabella explained wedding dresses don’t get shorter even if someone were to gain weight in that short of a time frame. My condolences to the manager who didn’t see my phone call as a solution for this situation, rather a complaint. I am a very understanding person, and again, wanted to find a solution to fix the problem. Thank you again, Kathy for helping me find the perfect dress. I wrote this review to let my Military personnel know this company is not professional in catering to unique needs with a military...

I called Simply Yours for dress alterations and scheduled an appointment. I did not purchase my dress through Simply Yours and told the individual on the phone that fact upfront. She said that was fine and instructed me to call the seamstress to schedule my appointment with her directly. I did so and attended my appointment 2 weeks later.

Upon my arrival, the seemingly angry Simply Yours seamstress greeted me with a less than enthused demeanor. She proceeded to ask me "you're not trying on your dress today, are you?" I believe that was a very rude way to greet any customer. I told her, "Yes, I was going to try it on today."

She then told me that she can tell me an estimate for alterations costs but she cannot alter my dress any longer. The receptionist jumped in to tell me the shop no longer alters dresses purchased outside the store. I reminded the receptionist that I was told it was fine to schedule this appointment and that I originally informed the receptionist up front about my purchase from another shop. Despite this, they refused to serve me and told me to visit another alterations seamstress in downtown South Bend, IN. I would have to schedule a completely new appointment, take more time off of work, and drive a full 25 minutes out of my way.

I'm upset with Simply Yours' customer service as all of this information could have and should have been given to me over the phone prior to visit. I took an afternoon off of work to visit the shop that I cannot get back and now have to reschedule with another sho and take MORE time off. There is no excuse for wasting my time and energy telling me one thing and doing another.

I do not recommend working with Simply...