Uptown Kitchen — Restaurant in Mishawaka

Came into our usual spot for lunch today. We got our normal side salads with the sweet vinaigrette, and well the dressing was not right. This is the second time we’ve gotten the dressing and it was bad, the first time manager did admit that someone in the kitchen had used smoked paprika instead of regular paprika. This last time we went in, we had told our waitress the dressing was off again, she was the same waitress as last time and she remembered from last time it was not right. We changed our side house salads to sweet potato fries since we specifically go here for the sweet vinaigrette dressing. We finally got our food and my sandwich had the olive spread that I had asked for on the side; situation was fixed as our server took it back to have it remade. We got the bill and looked over it, seeing they had charged us for the sweet potato fries after she had asked if we would like a different side since we did not want the salads. Also, we had been charged for my sandwich that did not come out right. Not once, did a manager come over and say sorry or offer any type of discount, we had to specifically ask to complain about it. When CHRIS came over, he said, “I heard you guys have a problem with the bill.” We explained that we come in quite a bit and we think it is rediculious that we got charged for sweet potato fries when the salads were not right, and that even though the sandwich was an easy fix they never offered anything to make it right. When we said the dressing was not right to Chris he said, “We have not changed it, it has been the same.” As a fellow member of the restaurant business we were taught you should never argue with your customers and the customer is always right. I have never met a manager so rude and disrespectful and not understanding why we were complaining about the bill. We finally got the bill adjusted after he rudely walked away. Long story short, we were regulars here on a regular basis and enjoy the atmosphere. Our server was great, but when a place has bad management it makes you not want to go back and spend your money with that business. Needless to say, we will not be coming back anytime soon. Especially when Chris, the manager is on duty. We will be taking a break from this place for awhile, and Chris I hope when you get customers who complain, you actually take the time to go over and ask what is wrong rather then hearing...

I took my daughter for a Bday Brunch at Uptown and I am glad we finally got around to trying the restaurant. Our server Jessica V or Z O cannot recall was very good. Truly great service...especially for brunch. She was super efficient, sensed we were on a slower pace than the rest of her customers and not pushy or rushing to turn the station. Thank you also for the truffle and Happy birthday dessert...that was very thoughtful. Our food was very good, Uptown does a plated brunch with 6-7 festured items and their whole breakfast menu available. If you need to eat a bit lighter Uptown has quite a few healthy options. We both chose from the brunch menu..I had the heuvos rancheros and my daughter had Carnitas Benedict. My HR was good..served with green and chipotle red chilli sauces. The beans were creamy smooth, alongside there was a fresh salsa cruda and guacamole. The tomatoes in the salsa were actually halfway ripe which was a nice change from the tasteless waterbags most fresh tomatoes are this time of the year. Not dead ripe summer tomato quality but pretty good. My eggs were.poached perfectly and there was the right amount.of cheese. I like cheese but some places overdo it. My guacamole was over processed and a little bland. The chorizo was good quality and had been precooked to remove some extra fat , then grilled crispy...really great idea.Overall the HR were extremely good though. My daughters Carnitas benedict was served with real hollandaise spike with fresh jalepeno, very tasty, smooth and nice ribbon consistency. The carnitas were soft, maybe a touch underseasoned, but falling apart tender and not greasy at all. She recieved the same salsa cruda as a garnish. It was served with some red skin potato cottage fries. I tried a bite of the carnitas with some hollandaise and they were great. The brunch was a good value..2 coffees and 2 very nice entrees were 30 plus tip- nothing to complain about there. We will definitely return- I am already curious to see what their regular menu holds in store. Thank you jessica for the great service and thank you Uptown kitchen for some...

So I grandma kept asking me to bring her back her since I had never been. She was sure she had a giant side salad with her meal. We got there and asked for a low table since grandma uses a walker. They had us shuffle all the way to the back of the restaurant likely to keep her walker out of the way, but could have sat against the windows up front and saved grandma the walk. Took me awhile to peruse the menu. They were out of the huevos rancheros which was a shame would have liked to try them. Finally I settled on the breakfast burrito and grandma got the Reuben and a side salad. We asked the waitress about appitizers and she recommended the fried greenbeans which I didn't see on the menu. I ordered the draft special craft beer which was a wonderful raspberry wheat. All of the food came out at once and grandma was a little disappointed the side salad wasn't as large as she remembered (oh grandma!). The green beans were great and her sandwhich looked good too. My burrito left a lot to be desired. The chorizo was very bland. I actually added salt to the thing to try and achieve flavor. The salsa on the side was surprisingly spicy and I enjoyed it. Unfortunately the next TWO beers I ordered the waitress came back and apologized they were out of. I settled on a third, one of the replacement IPAs not on the menu. It was OK. Grandma pointed out that there was silverware and napkins on the floor near our table. Also, in the middle of our meal (it wasn't very busy) a worker came out and started to mop and clean.. but then left the mop bucket in the middle of the dining are (what!?) Overall I was pretty disappointed that such a seemingly nice establishment wasn't better managed or organized. The food while creative was bland and nothing special. While I'm always happy to find a new place that caters to the craft beer crowd, this one was out of 2/3 that I wanted to try. Won't be my first choice on our weekly...