â 1 Star â Discriminatory and Dishonest Behavior â Stay Away!
Iâve been a loyal customer at this Thai massage place for some time now and had positive experiencesâuntil tonight, when I was subjected to blatant discrimination, arrogance, and lies from one of their staff members.
I arrived at 7:55 PM, well before their listed closing time of 9 PM (as confirmed by their Google listing). I came in with a smile and respectful energy, just hoping to unwind with a massage. Instead, I was met with coldness, condescension, and an associate who made it painfully clear that I was not welcome.
I politely presented my business card with multiple stamps to show I was a returning customer and explained that I had brought jasmine oil with meâsomething their shop previously didn't have. Rather than treating me like a returning guest, the associate picked up the oil as if it were toxic, looked disgusted, and immediately told me they donât use customer-supplied oils. I calmly explained that the oil was purchased in Thailand, clearly labeled in Thai, and that I had brought it because they didnât carry it.
After treating me with suspicion and visible disdain, she reluctantly agreed to do the massage âas a one-time exceptionââbut then insisted I pay upfront, something that has never been required on my previous visits. When I asked why, she claimed the register was already closed (at 7:55 PM? Really?). I said Iâd pay by card, and suddenly, she was fine againâuntil I asked for clarification on their actual closing time.
I pulled out my phone and showed her that Google Maps says they close at 9 PM, not 8. Thatâs when the real nonsense started. She backtracked completely and suddenly declared that âthere are no massage therapists availableâ and that they âwonât be providing any service tonight.â When I pressed further, she revealed that she doesnât even do massage therapyâshe normally does facial treatments! Thatâs when it all made sense. She wasnât just rude and evasiveâshe was also completely unqualified to be deciding who gets service and who doesnât. Instead of getting help from a proper massage therapist or clarifying honestly from the beginning, she gave me one excuse after another: the oil, the payment, the hours, and finally no available staff. None of it was true. I was simply profiled and denied service without any valid reason. All within the span of 5 minutesâfrom "sure, letâs do the massage" to "we canât help you, please leave."
Let me make this clear:
I was profiled, lied to, and turned away despite being a respectful, returning client. I was discriminated againstâthe kind of treatment no one should face, especially from a service-based business. I was given contradictory excuses, first about oil, then money, then operating hours, and finally staffing. The real reason was obvious: they didnât want to serve me.
This place should be ashamed of the way they treat people. I left feeling humiliated, disrespected, and deeply disappointed. I urge the owner to personally look into this incident, address the discriminatory behavior of that associate, and take appropriate action to ensure no other customer is treated this way again.
Until thenâSTAY FAR AWAY from this establishment if you expect basic respect, honesty,...
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