Tahiti Village Resort & Spa — Hotel in Enterprise

This was my family’s third stay at this hotel (6/13–6/15). Our first two visits were over 10 years ago when my children were young. Since it’s marketed as a family-friendly hotel, I thought it would be a great place to return and spend time by the pool. I even brought another family along, but now I feel guilty for recommending this place due to the horrendous customer service we experienced. From the moment we arrived, the woman at the reception desk seemed completely uninterested and unwelcoming and gave us the bare minimum of information. When I asked about the beds, she mentioned the sofa bed sleeps two. I also inquired about larger rooms, and she flatly said, “No.” A few hours later, my husband received a text message from the hotel asking about his satisfaction with the room. He responded “No,” and shortly after, a message stated someone would contact him to discuss. Almost two hours passed with no call, so he texted again to confirm if someone would reach out. Finally, he received a call from the reception desk. When he asked three times whether larger rooms were available, the answer remained “No.” After hanging up, he checked the Tahiti Village website, which clearly showed larger rooms available. Later, at the pool, we brought outside food due to special dietary needs (though the rule against outside food was only visible after arrival). We were nearly finished eating when three employees approached and insisted we take the food outside. This could have been communicated more politely, especially since we were almost done. To add frustration, I later noticed other guests eating various outside foods around the lazy river with no staff intervention. When our entire group settled on pool chairs, a couple of employees approached us again, saying the chair legs couldn’t cross the red emergency access line. Mind it, we had not touched the chairs. They were already set up like that. At that point, it felt weird and awkward, that we were being picked on, treated like children under strict supervision, constantly monitored for minor infractions. I went to the towel station and asked for 12 towels for our party of six (two towels each: one for the chair and one for drying off). The employee told me I couldn’t take that many—each room is allowed only four towels. This meant my room with four people would get one towel each, while the other room with two occupants would get two towels each. The logic made no sense. Then, my husband forgot his bracelet in the room. Everyone in our group (six people total) except him was wearing these bracelets. When he went to get a towel, the employee refused because he wasn’t wearing his bracelet. Even after he explained the bracelet was left in the room, she still refused. He had to bring my son, who was wearing his bracelet, to get a towel. After finally handing him one, the employee muttered something under her breath. He heard her say, “I shouldn't have given it to you.” Surprised, he turned to ask her to repeat it, but she ignored him and called security to remove him from the pool area, accusing him of being rude. At that point, we decided not to escalate the situation further and left immediately. The entire experience ruined our mood and what should have been a relaxing family vacation. My husband later spoke with the manager, who apologized but it did little to salvage the day. The staff’s rude, unprofessional attitude felt discriminatory and humiliating. We never felt comfortable returning to the pool the next day, essentially wasting the resort fee we paid. To add insult to injury, the room itself was uncomfortable: • The pillows were rock hard, causing neck pain in the morning. • The bathroom vanity was so small there was nowhere to place toiletries or makeup. • Water pressure was very weak, making it difficult to wet my hair. Overall, the poor customer service overshadowed any positives. I would strongly discourage anyone from staying at Tahiti...

Rooms are large but I received a room with a DUMPSTER VIEW...how nice ..when I ask if I could get a diferent room I was told they are sold out...bathrooms are cheaply equipped with cheap tiny bar soap,cheap shampoo Tiny bottle,they don't offer any complimentary water bottles and the resort os trying to cut costs at every corner while charging premium fees ...disgusting!!!!!....+ Management just sents a retoric answer, but they don't really care about their customers ,as I didn't see any improvements. Imagine going in a vacation in Vegas and paying top money just to be booked in a room with dumpsters views ...at least offer a discount and let the client know ahead of time ,but it's unfair that me and the guy that gets a nice pool view or any other decent view to pay the same price ..also,how expensive is to provide decent soaps and shampoo to the rooms ,instead of offering dollar tree quality soaps and cheapest shampoos ...I have to go buy my own soap amd shampoo to take a decent shower ..not to mention I asked for a complimentary package of toothbrush and tooth paste and they said they don't provide that...any decent hotel in usa that is worth its salt provides that for free for their clients upon request ..yet ,these cheapskates only care to charge top money and offer nothing in return ..tell me ,management, what exactly are you going to do and change as in actual tangible changes that we, the clients can see if e ever come visit next time??..besides your hopes and dreams messages that you reply here ,what exactly are you going to change and actually adress as some of these issues I explained here ??.did you know dollar tree stores sells more quality soaps than what you put in your bathrooms for your clients that paid north of $250 per night? how cheap can you get ???? Do you want me next time to bring my own soap, shampoo ,conditioner, etc??..also kitchen is poorly equipped ,you offer a coffee maker eith some generic coffee packages but no filtered water for coffee..im supose to.go buy my own water bring it back to the resort so i.can make myself a coffee..a 24 pack of water at Walmart is about $4,thats about 15 cents a water bottle..which you s a resort can buy it for even cheaper ,about 10 cents a water bottle..do you think customer doesn't deserve 2 water bottles in each room ,which will.cost you about 20.cents per day,when you charge $250/day??..AGAIN,HOW CHEAP.CAN YOU GET AS A RESORT??? Also.check your pool towels,that you offer at the pool..they look old amd washed 1000.times ,maybe you want to keep the antique vibe look probably around the pool...for what clients pay,this is RIDICULOUS!! ONE MORE THING...the only jacuzzi that was open during this time of the year,had more chlorine bleach chemicals in it than water....when you started the jets ,everything turned into this huge white bleach foam that looked like snow on top of all the jacuzzi...somebody has.no ideas wjat are the ratios bleach to water amd pretty much poisoned the water woth a ton of bleach ..refer to the photos provided here for proof..this reflects the poor management or care for customer service of this...

I had reservations for May 30 - June 1, 2025. We paid for a suite and requested to be next to my brother in law, Chad Turpin. Below is a recap of our arrival.

I called at 2:45pm as we were arriving into Las Vegas to see if we could have an early check in as I was told earlier to do this. I was told sure to come on in and it shouldn’t be a problem as it is on a first come first serve basis.

I arrived at 3:15pm and told it wasn’t quite ready but shouldn’t be long.

My brother in law showed up at 4 and was given a key right away for the same suite that we had both reserved.

At that time, the front desk told me that since we are trying to be by each other it would take longer.

I went back to the desk around 5:30pm and they told me that it still wasn’t ready but it was close, just waiting on inspection.

I finally got a call at 6:45pm that our room was ready. I went to the desk and got the key not even thinking to look at the building and room number because I was told multiple times that they were putting us by each other and that is why it was taking so long.

I had are baggage delivered to the room then realized it wasn’t even the right building as my brother in law.

I went to the front desk again and asked to speak to the manager. I was treated very poorly and it took at least 15 minutes for the supervisor on call to come. He told me he would only talk to me and had one of the front desk girls bring me to a hall way were he met me. During the time I was waiting, there was a door to the side of the front desk that is NOT marked stating employees only. In fact the door did not have anything on it so I thought I could go find the manager my self. I tried the lever and when I did one of the workers came out and yelled at me telling me I wasn’t allowed to touch the door.

The manager said that he would look into everything that happened and get back with me and as of today, I have not heard anything. He told me that they had one suite on the same floor as my brother in law. He made the switch and we got our luggage changed to the new room. Note, this is at 8:30pm. When we got to the room we found that we were not given the suite that we had been promised. See the attached description of what comes in the suite. We were given room 5815 which did not have a jetted tub nor a steam shower. I had 4 grandkids with me that use a bathtub. The rooms only had handicapped showers.

Check in is at 4:00pm, not 6:45pm or 8:30pm. I did not want to make another switch as our vacation was already being ruined.

I called 6/2/25 at 4:30pm and left a message for a manager to call me back. Still no call.

I called the management company 6/2/25 at 4:35pm and they said they called the main number and asked to have someone call me. Still no call.

I called on 6/3/25 at 2:00pm and left a message for a manager to call me back. ...