The Place at Grand Lagoon — Attraction in Upper Grand Lagoon

Current occupant of apt 1501. The process of applying for the apartment was amazing Shay was great, I was thinking this is going to be great, boy was I wrong. To begin with, upon signing the lease I was given a sheet to highlight things that are not working or show obvious marks etc. the apartment. When I was finished identifying all these, the sheet was about 80% highlighted. After I few months, I went to the office to query if these issues would be addressed, only to be told that they are extremely busy with other projects and they will get to me eventually, I have been living there for 7 months and nothing has been addressed from that sheet. About 2 months in, one of the bathroom was leaking was leaking, there was no one occupying that room therefore, the leak was not noticed until after a few days. The water started to penetrate into the neighbors apartment after soaking the closet carpet. Water mitigation was done. After the carpet dried I could still smell the wet scent so I went to the office to inform them, I was handed a quarter bottle of deodorizer. A month later, my AC unit went out in the middle of summer. In August, I went on vacation for 2 week, when I returned I saw some weird insects so I requested pest control, after 2 days no action was taken so I canceled it and paid a private person to conduct pest control. On January 4, 2025 in the middle of the night I was sick in my room, I heard my neighbor pounding on my door and calling me none stop, when I opened my bedroom door, I also fainted, when I opened the main door he was there with a representative from the gas company. He came home and smelt the gas from his apartment, the rep tested my stove and all burners were leaking gas, he recommended a new stove, which I got 5 days later. I had to incur additional expense of eating out for all those times. Then the culminating incident, while waiting on a stove, my heater went out on January 6 during when it was 30 degrees outside and 63 degrees inside. I called the emergency line to no success. I could not sleep that night, I sent 3 request that night hoping to get through to someone, called the emergency number several times but no one answered. They following day I was inform of a mishap with the emergency number. The heat was fixed. On January 10th still 30 degrees weather, the heat went out again, twice, then again on January 12. Bearing in mind that no heat almost means no hot water. When I contacted the emergency number I was told that I makes no sense to re-lite the pilot again asbit will ultimately go out, so they will order some parts, inadvertently telling me that I will have to live without heat and hot water until the replacement parts arrive. I pointed out that I have been going to my gym to shower, the maintenance guy then told me he can take me to another unit to take a shower. Now that's the most despicable thing I have heard in a long while, so I am to walk to another unit 5am in the cold to get a warm shower then walk back to my apartment in the cold to finish getting ready for work. I was given a portable Heater on January 10th, this malfunctioned on January 13th, I literally cried myself to sleep that night. The parts came and the HVAC was fixed on the 14th. Hopefully, it doesn't go out again. I was without heat for 7 days during 30 degrees weather. While writing this review, I received a follow-up call from administration. This was the first time since having these plethora of maintenance issues i have ever received susch a call. I still don't understand how it was only the maintenance guy that offered me that portable Heater and to walk to another unit to take a warm shower. (as despicable as...

Hands down the worst place that I have ever stayed at.

There is such a massive list of all that went wrong in the

Terrible terrible place. The residents are somewhat friendly depending on what building you live in. The staff is horrible. It took a month for them to fix my A/C in the middle of summer my apartment was 88 degrees and my a\c unit ran wide open the whole time. It was after my $300 electric bill that I had to practically yell at the office staff for them to get it fixed. The office staff is as two faced as they come its like being in high school all over again. We moved in September of 2014 and quickly moved in December. Yes it has a "Dog Park" a fenced in pooped filled flea and tick infested patch of grass. I picked fleas and ticks off of my dog on a regular basis. I requested that they have a pest company spray they area but they practically laughed in my face. If you have a maintenance problem I hope that you have the basic skills to fix it because your going to have to fix it yourself unless you want to wait for months for it to be resolved. It is a gated community with broken gates that will probably never be fixed. The apartments are poorly built. I had cracks in the ceilings, the floors felt like they were about to fall through, the cabinets were separating, the counters were splitting underneath the sink the list just goes on and on. They rent to mainly military but I had kids 3-4 units away from me that were always smoking pot and throwing big parties. Expect to get hit with hidden fees. They told me I had a one time pet fee of $300 but turns out you pay pet rent every month on top of the $1100. Please save yourself the time and money and don't waste you or your families time to move into...