Visionworks Boulevard Mall — Attraction in Winchester

I got my yearly eye exam here and wanted to also give contacts a try. At the end of the visit I was told that my trials would be ready in a week and that in three weeks the rest of my contacts would be ready. A week went by and I received no call so I took it upon myself to give them a call and ask for my trials, I went ahead and picked them up a week after my visit and was told by a different receptionist the same thing “your contacts are a special order due to your bad astigmatism so it’ll be about 2 more weeks, also when you come to pick them up make sure you’re wearing your contacts so the doctor can exam them” it didn’t make any sense to me but as I said getting contacts was new to me and being told by two different receptionist the same thing I figured it was the correct information. Three weeks went by, no call again so I went ahead and followed up for myself. Now there is another different receptionist and she’s telling me that the information I received was wrong, I actually should have been back a week after getting my trial contacts for the follow up with the doctor and then they would have ordered the rest of the contacts for a three month supply. I told her that two different receptionist had told me the same false information and that I was annoyed at the fact that I have been doing all the follow ups and that no one would ever call me or do their jobs right. So I went ahead and went and made my way to the office, got my contacts checked out by a different doctor and told him the story and he apologized. The receptionist wasn’t friendly either, she seemed as if I was bothering her but in reality I was bothered at the unprofessionalism from the staff in the back. How do two different women tell me the same thing? Are they not getting trained right or are they not doing their jobs? So now I’ve already gotten glasses from somewhere else and my insurance covers $150 for either glasses or contacts. Now I’ve gotta pay for the contacts out of pocket because of their mistakes. I don’t recommend this location, the staff is ridiculous for making me do their jobs for them and as I said the third receptionist had an unfriendly demeanor, was talking to me as if it was my fault and I was bothering her. The optometrist were both okay, I don’t think it is their faults but then again I don’t know how things are runned in a optometrist office. I am so disappointed because I been to this location a couple of times, but not ever again after this. There really isn’t any excuse for any of it, I don’t even know if I want to go back to even get my contacts from them and give...

I went to Vision Works at boulevard Mall on 11/3/23 Dr Rodney Knuckles was incredibly rude and didn’t seem interested in answering questions or giving explanations. He also didn’t take the time to get any kind of history from me, he also became very annoyed when I was having trouble looking in a particular direction when asked, due to a lazy eye. I had surgery on my eyes when I was a child to help resolve this problem but the problem has persisted. Which he would have know about when I went for my exam if he had asked. When I explained my difficulties, he didn’t apologize, or seem interested in anyway in discussing my problem. I won’t be back to see him again. I was quite annoyed and frankly slightly embarrassed, but when I was done with my exam, I sat down with a young lady. I don’t remember her name and began discussing glasses. I looked at a few frames shows two that I liked, and when we started discussing cost, she quoted me $750 For one pair. The frames themselves were $180 which my insurance would’ve taken care of my prescription would have been progressives with transitions. When I asked for clarification on the pricing she just wrote the figure down on a Post-it note and slid it across the table to me. She then informed me that, they wouldn’t be able to order glasses because their systems were down that day unless I wanted to pay cash. I simply told her that I was going to go to ATM and think about it and I would be back later. That same afternoon I went to LensCrafters at fashion, show mall explained the situation to them, and they were amazing. I ordered glasses with Oakley frames that would have cost $400 before my insurance and with my insurance it covered all but $20 of the frame cost. I also ordered my lenses with progressive (no line bifocal) transitions xtraactive, antiglare, scratch resistance, water resistance. In total I paid $435 for glasses that had I ordered them from Visionworks would’ve cost me over $700.

Dr. Randy knuckles needs to go back to school and learn how to talk to patients in a way that actually will be helpful and not make them feel as if they’re doing something wrong simply due to a physical disability.

The staff at Visionworks need to not throw a random numbers around or attempt to overcharge a patient assuming that the patient doesn’t know what they’re looking for.

I will definitely not be returning to...

I've called twice to get simple information (my ADD, PD, and frame measurments). I was told over the phone that I could not get my frame measurements over the phone and that I needed to come in. It's pouring rain but fine. I come in and the store is empty so I let them know I was the one who called a while ago requesting that information. When asking they kepy saying they didn't know what I was talking about. Fair but seeing as it's the same information they would need to order glasses for someone buying in store, it wouldn't take much for them to look it up. After about 5 minutes of back and forth, they found what I needed but then told me they can't give me my frame measurements at all. I needed them to order glasses from their website and I had just come in a month ago to get fitted. That was annoying but she gave me my ADD and told me the PD was only for bifocals so I didn't need them. Easy enough.

Ao color me surprised when I go home to finish placing my order and the ADD she gave me want even an option.

A very frustrating experience and a waste of time. I wish they would've asked more questions to assist since I had TOLD THEM i was ordering from their website but it was already obvious they weren't going to be much help from the start of the condo.

The Vision works at Galleria has much better customer service so I'll just go their from now on, doesn't matter if it's a little further if I get better help from...