uBreakiFix - Phone and Computer Repair — Attraction in Conway

My laptop hinge broke about 2.5 weeks ago and, as it was on a weekend and UBreak was the only vendor open, I made the drive from Russelville to Conway to get it repaired. I did this because when I called, I was told it could be done same-day. Upon arrival, I was then told it would take 2-3 days for the part to come in. That’s not the worst, and I’m a student in need and already there, so I agreed. Three days later, I called back to check on the part delivery status. The technician then told me it would not arrive til April 1st-4th — over a week after I was told “same day”. The 3rd arrives and I call once again to be told the part would not arrive until the 4th-15th. Let me reiterate — I was told same day, then 2-3 days, and I’m now being told it could be over 3 weeks since I went in for my part to arrive. At this point, I have already paid half. Since there is no longer the convenience of getting it fixed on the weekend (it’s been a week and a half), I ask to cancel the service and for a refund on what I paid for. The technician told me they’re unable to complete that, but that they would call me when my part has arrived. Fast forward to the evening of the 8th, it crosses my mind and I call back to check the shipping status (the tech told me they’re normally able to see it). I am then told they have had the part (for who knows how long) and I can come in the next day for my repair. Additionally, my original technician I had seen and who was familiar with my situation was fired. I made the trip from Russellville, and, while the tech I had was very kind, he was not made aware of my situation other than that the general manager had told their staff I would be receiving a discount. This was originally a $300 repair (the part is $40 on eBay), but I agreed to a $25 insurance policy to get $50 off. This made my total $250, tax, and a tank of gas in a crappy 2001 Ford with awful mileage. Not to mention having my laptop half broken, which was incredibly stressful as an IT and cybersecurity student. After over two weeks of hassle, lack of communication, and being outright lied to about my process, the best the manager could do was offer me $25 off, which doesn’t even cover the insurance I was sold after tax (which I am promptly cancelling). I know UBreak is renowned in our industry for price gouging, and had they been honest, I would have waited for shipping off eBay and repaired it myself for $50. I am thoroughly disappointed, and will advise any of my computer science peers to avoid it at all costs, nor will I be...

I have had nothing but terrible experience with this company. Holy cow. I came in to get an iPhone 6 screen fix. The guy up sales me to tempered glass without explaining what it was, I assumed it was just a different kind of screen but it’s really just a sheet of plastic on top of your screen. Guy at the front desk told me it usually takes an hour and a half to do, I come back and they’re closed. If you only close early one day of the week, it might be a good idea to let your customers know and not tell them to come back after you close? I tried calling customer service to see if someone could come unlock the door and give me my phone, I was very polite ( I know it may not sound like it based on my review now, but wait till the end and you’ll understand why I’m angry) and she said she’d call me right back and let me know what they could do and I thanked her perfusely. 30 minutes later I call back and she had BLOCKED the number I called from. Rude. I called back from a different number and was still polite and asked if I could get some sort of discount for the inconvenience since they couldn’t do anything to help me, and she literally told me that wasn’t her job. I said I knew that I was just asking if that was something they would possibly be able to do for me. I go back the next day to get my phone and the price is $30 more than the receipt I had signed the previous day. Shady. I ask him about it and he said it was the tax and I said they should include the tax with the receipt you sign? Or at least say that’s not the final price. I ended up spending $200!!! And to top it all off, I tried to make a phone call on it today (I was testing it before I sell it, I haven’t used it since I got it back) and the speaker for phone calls that lets you hear the other person is broken. It was not broken before I brought it in. I don’t even want to bother calling customer service because I’ve learned how rude and unhelpful they are. I will never use this company again, and anyone I know who talks about needing their phone fixed I will immediately tell them to go anywhere but here. I’m usually an understanding customer, I’m a waitress so I understand that things happen and companies have their off days, but my experience and the way I have been treated is...

Electronics repair shops are like auto repair shops. You're presumably paying additional money to have a professional do the work for you. The problem is that you're also gambling with fees and stipulations that surreptitiously do not work in your favor, and this presumes that they will even make the necessary repairs in the first place. My experience with this company was of the latter.

Power supply failure is a very common problem with PlayStation 4 consoles. My instinct told me to repair the power supply myself and run the risk of more personal time spent on the process with no recourse if I do something wrong. I should have trusted that instinct.

In all fairness, the company makes no guarantee that they will repair your game console after you pay the diagnosis fee. Not disputing that. If you are contractually obligated not to work on a console because of evidence of roaches, also fair enough. I get that. However (a) it's a well-known fact that insects are attracted to the heat of household electronics and (b) it is not my problem that you chose to locate your business next to a restaurant with this potential risk in mind.

It's a big company. They won't exactly bleed to death if I never do business with them ever again, but I have to resign myself to the fact that customer service these days is such a crapshoot. Do a ton of research on a business and any services they provide beforehand and walk in with the understanding that the transaction could still work against you.

The employees aren't my primary issue here. They're just following orders. They said I could take my PS4 to the Little Rock location for service and that they would waive the diagnosis fee, but I still have to sign up for the $30 protection plan. I don't know how to feel about that, frankly.

They're not a charity and I understand they have to make money, but I could have and should have just ordered the power supply myself. They go for $50 online. $10 for a Torx screw driver set, too. Contrast that with $80 for the diagnosis plus a drive to Little Rock plus the $30 protection plan and whatever it will be for parts and labor. See the problem? Nobody forced me to go to that store, but the situation is pretty...