Humane Society of Broward County — Attraction in Dania Beach

Update: they called me a week later to tell me I was still on hold for the dog. That his first hold had still not fallen through, and he hadn’t been picked up yet by adopter. I kindly asked to be removed, that I was no longer interested. I have never seen a dog be placed on an adoption hold for 2 weeks. I ended up adopting another dog that was available.

I really wish your adoption department had just been straight forward about the dog I called about yesterday. Three different times, in person and over the phone was I told the hold on the dog would be expiring at 5pm yesterday. I drove over 2 hours to your shelter to meet the dog and place a hold on him, in case the 1st hold fell through. I should’ve known something was up when I was greeted at the counter by the incorrect name, and accidentally mistaken as so and so’s friend. When I called this morning again to inquire if I should leave early to go pick him up, I was told over the phone that they needed to put me on a brief hold because the worker didn’t understand why there was a hold on the dog still. When she got back on, she tells me that the hold will be dropping off today at 5 pm, not yesterday OR this morning how I had been informed. I told her that was not what was communicated to me yesterday THREE separate occasions and she very rudely responded “well, that is what is written here on paper and approved by a supervisor.”

Two different times we placed a call.My aunt called for me right at 11am yesterday inquiring about the dog and somehow he already had a hold on him and was told it would expire at 5pm yesterday. I called at 11:30am to confirm he was still at the shelter and was told hold would expire at 5pm. When I finally made it to the shelter, I was told my your worker at the counter while in the private room first that hold would expire at 5pm, and then miraculously never mind, hold expires at 11am today. When I called this morning, different story. Hold now expires at 5pm today.

I drove over two hours to your shelter to see a dog that was never meant to be adopted out to the public. It’s obvious whoever had him on hold has connections with this shelter. My family and myself have adopted three dogs from this shelter and never have any exceptions been made for us in them allowing us to place a hold for more than 24 hours.

And it’s unfortunate that your facility was not straight forward about it. I’m not upset about not getting the dog. I understand it is first come and I hope he went to a good home but it’s very dishonest to keep him online as available and tell me to go ahead and come in on the off chance the hold fell through, when I made it very clear I live well over 1 hr and a half away from your shelter.

Oh. And they said they would call me to let me know if he got adopted or if he was available to be adopted out to me. To expect the call no later than 5:30pm. He’s gone from their website so it’s clear he’s gone. They never called...

I just tried to adopt an Emotional Support Animal and was refused after my cat ran away.

I thought the attendant was bad but the manager was worse. She proceeded to speak as if she had no authority or even no capability to do her job. Then why are you a manager?

I truly tried to be professional, patient and think positively when approaching and dealing with the many slaps in the face they gave me.

The society here needs a thorough cleaning of its leadership and workers. I was treated horribly from the very start from every worker. Everyone had an attitude and no one wanted to do their jobs. These procedures are extremely exhausting and honestly should be revised in this time of our society during Covid when no one is adopting.

Those that are inquiring should be treated with respect especially when they support the very animals you're struggling to adopt off.

After a bad car accident I adopted a beautiful cat from this place. He ended up running away and we could never find him until he came back. I loved this cat and while he was in the humane society TWICE before I adopted, he came with his challenges. We took him to regular visits and took care of him. One day he never came back. We looked for him for days until one day we thought we saw him hit on the road. In coral springs, they clean the roads everyday and we were unable to grab him before he was picked up.

When I first spoke to the adoption attendant then told me to get documents to help. Little did I know that after we hung up she put me on the refusal to adopt list over something I could not control. I was then told after calling to schedule an appointment and delivering all documents that I had to pay for, that I couldnt adopt until speaking to the mamager. I grew up with pets and always treated them right.

Then after a week the manager never returned my calls I had to call everyday. After leaving several voicemails and requests for callbacks, she then proceeds to blame me for my cats disappearance. She interupts me and did not listen to the fact that I could not control him running away everytime. My cat lived inside we never let him out on purpose he would find a way out.

He was dear to my heart and after trying to give a beautiful dog a new home I was refused. There are people dumping animals on the sides of the street and instead of doing their job properly and teaching people proper procedures, they take the first word that they hear.

Here's a tip, next time don't interupt someone thats lost a part of their family and only wants to gain a new one. Ive donated to the society many times and this treatment is outrageous and...

I really don’t want to write this, but I feel it should be said after my experience here. I wanted to go in and adopt two guinea pigs. I fell in love with two of the four sisters they had and I was ready to take them home that day. But they told me that they needed to be fixed before they were sent home. I didn’t think anything of it but later on I thought about it and I realize now that it’s very inhumane to neuter or spade any kind of small animal. But that’s what these people did my little Checkers and she died while the surgery was being performed as far as I know. But here’s the sad part about all this the only person who I felt even remotely cared, was the lady at the front doing check-in. No one there seemed to not have a care in the world that a little soul lost her life and who was going to have the best life she could have. All I really wanted was maybe an apology from the vet teach who preformed the very unnecessary surgery on that sweet little guinea pig for her sake. I ended up taking the rest of her sisters home with me because I couldn’t bare them being left there. No compassion. Nothing. They didn’t even offer the buy one get one free since I baught 3 guanine pigs at full price. I would’ve had no problem taking home Caliban or Kephri but if they had to go through that unnecessary surgery to get fixed, I would’ve refused to take one of them home in fear they would of lost their life too. The worker who was doing the adoption started to get an attitude, especially when I brought up the fact Petsmart or any retail chain pet store would never get a hamster or guinea pig fixed. Then she proceeded to tell me otherwise, and said that retail chains do fix their small animals before going home, which is a lie, because it’s cruel and inhumane unless it’s a life-saving procedure.That being said, I’ve never had a problem going to Petsmart or pet supermarket to get a small animal and I wanted to go to the Humane Society and give two guinea pigs a loving home because the pets and retail stores are adopted quickly and I always hear that at rescues they’re not adopted quickly and usually are abandoned by previous owners, so I wanted to give them a nice home and a loving life but was supposed to be a fun and joyful experience turned out to be traumatic I have been in tears since I found out that Checkers lost her life because of these people, be careful getting any kind of small animal from them, they may not survive. R.I.P sweet...