Geek Squad — Attraction in Danvers

It all began when I received a follow up call to my scheduled appt. w/GS. Chris didn't seem to like his job or want to be there. Poor phone manner! When I show up for my scheduled appointment. Kim with no eye contact talks over me.... Saying comments like; "you have a $250 deductible"; without even referencing/looking up my account. Then Sam comes out from the back...interrupts and speaks to me like I'm 2yrs old. Neither one could find my service plan in the system. I walked away...when I turned to a manager on the floor of BBUY and mentioned to her about my experience...she simply said "ok". I went to my car called 1800 - geek squad whom found my service plan!! I immediately canceled the plan. Contact your local computer service biz. So much more knowledgeable and I might add professional!! Customer service is dead at Best Buy in Danvers. Lost...

I want to thank Brendan from the Geek Squad at Best Buy in Danvers for helping me to eliminate cable tv in my home. What I am saving on my cable bill for the year paid for 2 new Samsung TVs and a total care plan for the year with Geek Squad. Brendan came to my house and took care of everything: mounting the TVs on the wall, taking away old technology and cable wires, setting up Samsung Plus, which is a free live streaming app already built in to the new TVs. Now, he is helping me to lower my $130/mo internet cost. I am not knowledgeable about this stuff. I could never have done any of this without his help. Thank you, Brendan...

Damn poor! Very nice, on time pleasent techs. However, what I wanted was to be able to transfer vinyl and cassettes to disc, Bought $300 turntable , $550 receiver, $200 dual cassette, and $300 cd recorder. They have been to my house 3 times (The 3rd visit was gratis) and I still have not been able to transfer even 1 track of vinyl or tape. Secondly, they based the charges on my tv size!!! My Tv was just fine the way it was, Now I can no longer use my sound bar. So. in the end. 5 very nice, prompt, clean techs, 3 huge disappointments. Never...