Sky Zone Trampoline Park — Attraction in Danvers

By far one of the worst experiences I’ve ever had with me and my two friends. Today was supposed to be a fun day where we were supposed to have fun and enjoy. The workers here were super unprofessional, and did not do their job properly. They were very racist and rude towards me and my friends and ruined our stay. They were all not too older than us. Within our friend group, we all have jobs and have never been this unprofessional in any of our fields that are way more complex than this place. This place was all run by high school students, and even the manager looked as young as me. They didn’t not take their job properly and were being very petty over little situations that could’ve been handled if they communicated properly however they didn’t and they ruined our stayed. In which we took seriously as people of color we don’t want to be disrespected in a way where we don’t feel free to have fun in an area that supposed to be a place to enjoy with family and friends. As well as the fact that we had to make this a big situation show that they’re highly immature and could’ve done better to avoid such a situation. It was a horrible experience and would not recommend any teenagers or people of color to come here because the racism and unfairness is real. Considering half the people who worked there were people of color and seemed close to our age we thought we could have a better experience and not feel judged. However, that was not the case and many uncolored people were favored, and we felt mistreated by everyone in this faculty, and we did not enjoy anything and it was not worth our money. If your a teen then automatically your stay will be ruined by all these other workers who are petty gossipers and want to take advantage of your stay and ruin it. As well as they did not treat us like every other person in this area which makes us feel disrespected. We’re not bad people and have never done anything to bother anyone working and we even minded our own business. Almost every single thing we did was judged by them and they were being very picky with the way they were treating certain people. I hope this place gets a sense of control and better staff for a place that should be enjoyed. Will not be returning any time soon...

I would give no starts, one start is very generous to the disaster this place was. Last Saturday, we celebrated our twin boy's birthday party, which we booked month in advance. They told us that we would receive a call 72 hours prior to the party to confirm last details. No call was received, so I called the day before. They confirmed that we would get the orange private room, we asked for 3 extra pizzas. The day off, we arrived 30 minutes ahead, and that's when we were told that because of overbooked we would get the open area for the party. Note that everyone at this place has no experience, they are very young...even their manager. They kept on blaming corporate, that they do the bookings without knowing the amount of parties they have for the day. It was super crowded, very disorganized. Why would we pay the same price for the opened area as a private room, my husband and I were super aggravated, and yes...my husband got loud. They called their manager, since she wasn't even there. A very rude person that only kept on using my husband aggravation against us. She wouldn't let me speak, so how would you point someone being rude when you are being disrespectful as well. At the end we got 24% discount, which tells you how unprofessional these people are. They even questioned if we still wanted to celebrate, when we had all the guests there. The hostess eas very nice, she helped us a lot, she had a basket with water which she offered to our guests. We ordered two pepsi bottles which they were not warm but HOT. The place looks very dirty, the foam area was closed, and other areas as well. Making everything super crowded, unhealthy and a huge hazard. We have the monthly membership which they make it super hard to cancel. So this message goes to Corporate, since they were to blame for the horrendous experience. I understand that money is important and that's all you care about, that why you hire people with no experience and poor young kids that try their best but are super lost. Start caring for your employees, the environment and specially your guests which all them are...

I am very disappointed and horrified by what my daughter and her friends experienced at this place. I was not aware of this situation until I have arrived after they immaturely tried to handle this with the cops and security and I am by far so furious with this place. As a mother seeing your daughter and her friends be so excited to spend some quality time with each other and have fun after acing their studies is heartwarming. But to see them come back with tears swelling from their eyes because of immature highschool workers who can’t run a place properly is beyond aggravating. Not only was the people working here young and disrespectful, but the manager was just as bad and did not handle things any better. For her to accuse my daughter and her friends with such strong language is very unprofessional and as a manager of a place that deals with a range of people of different ages, this was highly immature and negligent. My daughter and her friends all work in fields that require being professional and they work with a range of ages, yet they’ve never been as disrespectful as thing place was when they came to just have fun. These girls are some of the most responsible and very kind humans you’ll ever meet and for a place that is filled with workers who aren’t as old as them, they saw them as a target for their rudeness and tried to ruin their stay. Never again will this place be supported in my favor and none of them or my friends parents who got involved got a proper apology which is infuriating. The least, the very least this place could do was owe them an apology for how they’ve been treated and they were too immature to even say one. As people of color, my family and her friends, we don’t tolerate this type of discrimination and disrespect and we will take this more seriously. We won’t be sweeping this under the rug and letting this buisness take advantage of other children who can’t stand up for themselves and also have their stay ruined. 0/10 experience and please save yourself from coming to such...