The Tech Center — Attraction in Danvers

Terrible customer service. I had planned to come into this location today to express that my screenshot had not been working since I got my phone screen fixed at this location. Prior to leaving this morning I dropped my phone in the bathroom and both the tempered glass and phone screen scattered immensely ( my phone screen is actually more scattered underneath the tempered glass then the tempered glass itself. (Which makes me question whether the tempered glass was applied correctly by them to begin with)

I arrived at the store and began to explain to the individual on the clock that I have been having issues with my screenshot capabilities since my screen was replaced. I also explained that I tried to bypass physically holding the home & lock screen, by using an assistive button but that also did not work. The individual at the counter told me b/c my screen is broken that could result in the touch not working correctly. I tried to explain to him that I had been trying to use assistive button prior to the screen being broken because the broken screen just occurred this morning (I even tried to emphasize my point when he unsuccessfully could not move the location of the assistive button b/c it was located in the area of the screen with the most cracks. I explained that I wouldn’t have moved my assistive button to the area of my phone where the cracks are and it can’t be utilized. That just doesn’t make sense. It’s evident the button was in the location BEFORE the screen cracked, thus I was trying to use the assistive touch prior to the cracked screen); however he just repeated that the cracked screen explanation despite my attempts to re-explain the assistive button was placed there before. I explained that my screen also had moments where I would press a link or page tab and it would not respond to my touch. He stated that all that is not likely the influence and he needed to change the screen to “examine” what’s going on and if it was related. I asked him if I have to pay for that screen to be replaced for him to look at the phone to “determine” if they are related. (Which didn’t make sense to me because if I pay for the screen to be replaced, & the damage to my phone was their responsibility, there’s nothing more to be done because the screen would have already been replaced and paid for by me.) The tech then told me, he did not fix it so he doesn’t know what was working or not, & he would have to examine it; that they would not give the phone back without working properly. He went on to say if they were examining the phone & something wasn’t working, they would stop there and try to fix it. (Which also to me proved that my screenshot was working prior to my screen being brought in originally to be fixed, although he made no effort to look up any notes on my phone condition or at my receipt) I explained to him that I know this is possible for other phone parts to be damaged b/c it has happened before, not to this work (which is my work phone) but my personal phone.. the screen was replaced & the indidvidual did not place the items back correctly (in that particular case, a small piece of metal holding the front camera together, which resulted in my front camera not working after a few days). I explained to him that I didn’t not want to pay for this screen b/c I already paid for the screen and tempered glass to be applied and both look horrible after one drop. He then proceeded to tell me tempered glass does not make your phone “invincible” & if it “suffers impact of course it’s going to break”. I asked him why my phone screen is more cracked than the tempered glass & inquired what the tempered glass was for ? To which he responded “to prevent scratches” I may not be a technician but I was told by the other technician that the tempered glass would shield the screen& break before the phone screen does.

My screen looks horrible, my phone is damaged, & the counter representative was not helpful in the least & short w/ me. I will not be giving them anymore money to “fix” anything. I will be taking my...

So after trying 3 different repair shops in the area, I finally found the one. The Tech Center at the Liberty tree mall is by no means your typical "mall kiosk" phone repair. These guys really know their stuff and have been in the game a long time. Anyways, I had been dealing with a nagging issue on my iPhone 6 plus. Basically, out of nowhere it began to stop sensing and responding to touch on the screen. This problem would come and go and eventually it got worse to where I couldn't even use the phone... First, had a tech guy in Salem look at it. He tried some new screens to no success. He told me it looks like a motherboard issue and not fixable. So I decided to get a second opinion. I found another repair shop in peabody who told me essentially the same thing. I then did some research and found out this was a major manufacturing flaw and common problem among the 6 plus known as the iPhone touch disease. Thru the power of google I located another tech in Boston who said he could fix the motherboard problem. Dropped my phone off with the guy picked it up a few hours later, and to my surprise it worked...but not for long. Within a day it started again. ahhh! At this point I was ready to throw the phone away, instead took out my sim and stuck it away in a dresser drawer.

Fast forward a few weeks, the 6 plus was sitting collecting dust. One day I had a conversation with a friend who also had the same flaw with their 6 plus but had it successfully and permanently fixed at a place in Danvers called the Tech Center, So I decided to give it one last shot and boy was I happy I did. The guys over at the Tech Center were honest, straightforward and fair. They told me exactly what was involved (replacing the touch ic), what to expect as time frame and price and the warranty- what could be done if the problem came back. Well, they delivered! The process did take a few days as they needed to order a replacement part, but it did indeed get fixed. I've been using it weeks now and no issues whatsoever. I can't say enough about the tech center, truly amazing work guys!

So, don't always believe a tech guy who says that something can't be fixed...most cases it just means they can't fix it, but somebody can and that somebody is the tech center. Some ending advice to people: skip the guy in Salem, don't waste time in peabody, forget Boston. Go straight to the Tech Center in...

To be fair they did perform a temp fix to my PS3 for 100 dollars. This is where the good news stops. Sony charges about 20-30 dollars more and when I did that the last time they sent me a whole new system, which doesnt transfer a backup of videos over to. So therefor you have to redownload all your bought videos by special permission from Sony phone support. For me thats about 180 movies or so, so I thought these guys would help a lot. I was wrong.

When I got my system back within three hours, I was happy to say the least. I got home and again it did not work. YLOD again. So I had to call and bring it back. It took three days or so and I then was called to pick it up. I did so a few days later when my schedule permitted it. The system worked fine. I had auto update on every day and played movies and games. I maybe played a total of 3 hours tops within the warranty period.

17 Days out from the warranty period my system again goes into YLOD mode. I emailed customer support and stated my case. I do realize the warranty but a little over 2 weeks? For the wasted time and gas I spent? So they said 50 bucks they could do it again. Thats when my wife found Gopher mods.

I am not from that company and I took a risk going there just like the tech center. I was not only able to have it fixed, but my system was also upgraded and laser cleaned. I also by accident ordered one item twice and when they shipped it out they called me to let me know the bill would be 75 dollars less than what I had thought. I was given specific instructions to make the most life out of my system and what the cure time was on the paste I upgraded. Total cost around 150 dollars with shipment, 160 with box from UPS.

So yeah my fan was upgraded from a 15 blade to a 19 blade fan, power supply was already upgraded so they took that off the list, YLOD fixed and system laser cleaned, New heat pads that I upgraded as well as new paste for pads which I upgraded. I also have a 6 month warranty on the unit. They called before it was shipped and confirmed it was fixed. Gopher mods over Tech Center for PS3 repairs. Save yourself the cash and...