Daytona Beach Zipline Adventure By TreeTop Trekking — Attraction in Daytona Beach

I expected to write a shining review because it's a nice location with the beach breeze and covered in trees, but it was a huge let down. The course was short compared to others I've been to, but the real problem is the killjoy staff. A teenager in front of me followed all of the rules and put no one in danger, but during one of the zips didn't land on the next platform perfectly, she bounced off of the safety padding with her feet (it's a common thing, it's why the padding is there). She did as we had all been instructed at the instructional beginning and pulled herself to the platform. The attendant told her that she was not allowed to continue and there would be no refund. I heard someone else complaining about the same issue because they had hopped off to go to the bathroom and were likewise denied a refund or to finish the course. We were all wondering if they were trying to go home early as we were one of the later groups. The instructor (who was the lone fabulous employee) told us three strikes and you're out. Apparently if the staff is tired you're out too. Out of luck to get your money's worth. Also worth noting is that my equipment was damaged. The gloves were torn so I couldn't break all the way with my hands. When I showed the management I was told, "you were breaking wrong, you did this." I had not torn the gloves, and instead of saying, "thanks we will throw these away" the staff put them in the pile for the next person. Should've been a great...

I wish I could leave 0 stars. We had by far one of the worst experiences. I took my daughter and her friend here for my daughters 15th birthday. I bought the complete package for all 3 of us. On the second set of the course my daughter went to exit the course down an evacuation ladder and the safety cable broke two steps down from the top sending my daughter straight to the ground injuring her right leg. She could walk away because her ankle was so sore. The company only offered free passes to return but I stated I wanted them to cover any medical bills and was told the insurance company would be in touch. Her birthday was the end of June and it is now September and I still haven’t been able to get in touch with the insurance company to get her leg taken care of. She had X-rays and an mri showing the fall caused injuries to her knee that may require surgery if physical therapy doesn’t help and that her ankle was sprain. She can’t even start physical therapy because I can’t afford to pay out of pocket for something they agreed to take care of. Her entire summer was ruined from being in a knee stabilizer from the damage to her knee. She got her permit but can’t even drive because it was her right leg that got injured. Absolutely horrible experience and I wouldn’t...

I called this business to clarify it's hours of operation. We spoke to an employee and told them we would be arriving at 215. They said as long as we arrived at 215 we could go out in the 230 group. I asked a second time. We were driving over an hour and wanted to ensure the timing worked. The employee confirmed a second time a 215 arrival time was okay. I even asked if it was possible to both courses arriving at that time. I confirmed age and height requirements. I was thorough in making sure.

We then arrived at the business at 210. Earlier by just a few minutes. When we walked up to the building the employee said "I told you on the phone you had to arrive by 145. Our last group left at 2pm" my husband said she was on speaker phone and asked three times and specifically said we would be arriving at 215. Employee said I said 145. My response was why lie. Why not just say, hey we decided to close early. Or why not call us back and say they were closing early.

We will not be returning. We take out kids to these course in numerous states and were looking forward to the course. I hope management or ownership sees this review. I hope the review their employees and policies so future families don't have similar...