These people are terrible. I walked in because my bill is just absolutely insane. For back story, I signed a contract in August to get my bill back down to something reasonable after they jacked it up after the 1st contract ended. It was supposed to be for no more than $80/mo after signing another contract. My bill has been consistently at $120/mo ever since, which is basically what it was before I resigned. Calling Comcast is just as terrible as going to the store, it seems. The woman at the counter, Ari, is in the middle of something, but I get it, no problem. Then she takes down my # after I tell her I need to get my bill fixed, clearly with the intention of assisting me. Suddenly, she tells me, o, I need to be on lunch right now, I can't assist you, and walks away. She comes back, tells me again, it's my lunch, the mngr is gonna come out. Literally didn't say anything except I need help with my bill and my phone #, so why suddenly, she needed a mngr, cuz she needed to go on lunch, when she was working when I walked in, was either very strange and/or beyond incredibly unprofessional. The 'mngr,' no clue what his name was, because he conveniently doesn't have a name tag. How does the employee have one but the mngr does not? Didn't bother telling me his name either. He looks at my account after I tell him about the contract for $80/mo, tells me he sees it should be $78. Yes, now please tell me why it's consistently $120. Tells me 2 subscriptions were not cancelled when I called, and I will give him that he cancelled them, but I still have to call billing to get any kind of credits.... hopefully, but I heard that from Comcast before, so we'll see. Ok, so now please tell me why the bill is so high, because even 2 subscriptions, should not make the bill $40 more each month. He tells me my next bill is going to be $144! WHAT?! Again, please tell me why I'm paying $40 more/mo, because 2 subscriptions should not make it that much more, let alone the next bill being over $60 more than what it should be. The math is not mathing. He then argues with me and tells me my bill has been $110/mo. I know what is coming out of my account each month, I promise you, it is $120. Not once did he attempt to explain the bill to me. I kept being told to 'chill.' How are you a mngr and your response to a customer who is clearly frustrated is 'chill?' How about we take extra $ from your account each month and give you no explanation, let's see how 'chill' you are?? Literally it was nothing but telling me I'm wrong and going in circles. I work for a competitor, in customer service, I have heard everything and never said to a frustrated customer 'chill.' When I have called the billing department, I have been told, if I don't like the prices, I can speak to the CEO! Is anyone who works for Comcast professional? You all don't even offer Fiber! How are you going to charge so much more for a mediocre, at best, service? I will 100% be canceling the contract and the service, it'll be cheaper to buy out the contract than to keep paying the ridiculous bill that no one can explain to me why it's so much higher than the contract I signed. Just so you're aware, I am not some crazy person who is a one off situation. I hear many many many times/day how horrible the experience is with Comcast and they have to switch immediately to get away from them, having the same experiences. I don't understand with so many people needing to get rid of your service, why you're not taking any steps to fix the issues with the company and your employees. The people who work for you think it's a joke. This is a crap company with crap employees. Maybe you all should remember, you're not just in customer service, but you are also customers of businesses as well, and you probably wouldn't enjoy being treated the way you treat the people who are looking for...
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