Panda Express — Restaurant in DeKalb Township

We ordered food at 8:04 pm, going with the earliest available pick up time. We checked the box for adding utensils. We sat in front of the building waiting for our food, which was said to be ready at 8:37 pm. There were orders ready, sitting on a shelf by the door, and a handful of people came and went while we waited. At 8:37 I went to the door. I waited five additional minutes before a worker came to talk to me despite their standing right at the counter doing nothing. She first came back and told me they didn’t have my order. Then asked what was in it and went and found it. (As opposed to asking if there was another name it might have been under, in this case, it was my first name.) I asked if that particular bag had been sitting there quite a while and she giggled and said yes. They make it as soon as the order comes in; the time stamp on the printed receipt was 8:07. I asked it it would even be good anymore. She shrugged and said probably not. She half-offered to make new food - in a voice that suggested what a great inconvenience this would be. I asked how long it would take and was told 15 minutes.

There was no one else there!!

I took the bag, never receiving an apology, and left.

We got home; by that point, the food had been out for an hour. It was cold and unappetizing.

As we took it out of the bag, there was a green leaf on one of the boxes. It was not from anything we ordered.

We also asked for tableware. For three entries, they gave us one fork, one pair of chopsticks, one soy sauce, own plum sauce, one chili sauce and zero napkins.

Will...

DO NOT APPLY TO THIS LOCATION. They will not respect your time and will drag you around. I applied to work at this location around two weeks ago. I was scheduled to come in for an interview and when I arrived I was told I would have to wait hours for her to come to the location. This would be a frequent issue. After going through my first interview I was told I would receive a text about if they went to the second interview. I never received that text till after I waited two extra days and I called them about it. Then when I scheduled my second interview, she was once again not there and would not be there for hours. After tolerating all of this disrespect for my time and effort, as it cost money to go out to the location, I had to call multiple times to be told I wasn't selected for the position, instead of through email as I was told. When I went to explain my dissatisfaction with this process, the store manger Alyssa hung up on me. This is the least professional business I've had the displeasure of dealing with and corporate should absolutely look into both this store manger and her Area Supervisor, Erika for their complete lack of professionalism. Disgusting and lazy way of doing business that I'd be ashamed of...

I went here today to get some Chow Mein and spring rolls. The employees told me the Chow Mein was out and that I would have to wait 5 minutes for them. After 10 minutes or so, I went to get my food and the guy there told me they didn’t have spring rolls even though there were plenty right in front of him! He them told me to wait ANOTHER 10 MINUTES, immediately I asked for his manager twice till at last the manager came and I complained about the bad service. Then I left, came home, and opened the box only to discover that the spring rolls were covered in SUGAR! I doubt you have started to sell sugar-covered spring rolls, more likely they were contaminated with sugar due to horrible hygiene. If you’re going to hire people at least don’t hire idiots who don’t even know what they’re doing. If I get horrible service again, I won’t come back and the only thing you’ll ever see again will be the complaint from me…

Also, stop serving such monstrosities of celeries and cabbages on the Chow Mein, they are...