Yarn & Fiber Co — Attraction in Derry

Do not order anything online from Yarn and Fiber. Two years ago, I had to post a complaint at the local Better Business Bureau to which the company never responded. Since then, a couple more people have filed complaints with the BBB and also posted problems on their Facebook page. Yarns showing in stock are not and take a month to get to you and the company will never inform you of this. They didn't communicate to me that it wasn't in stock. I would certainly have cancelled and gone to another shop and ordered it if they had told me it wasn't in stock when I ordered. The yarn was shown as being in stock all the time I was trying to communicate with them, almost a whole month...this is a deceptive practice on their part. I was charged $7.49 for two day delivery when it took 30 days to receive my yarn. Their shipping policy is free shipping over 7 days. My numerous telephone calls and emails were ignored. After almost a month, I finally get an email saying it's coming from the manufacturer and they were having it shipped from the manufacturer because they told me, the manufacturer had run out and they were running another dye lot....sure, yeah, ok, whatever, that's a crazy lie. So this store is misrepresenting themselves as having the yarn in stock when it really doesn't. I needed the yarn; I found it online at a very good store called yarn . com. and it was delivered within three days! So, go into the store and buy what's there but do not ever order from them. All I wanted was my shipping refunded since it took 30...

I would not recommend this yarn store to anyone. I had a notion that was broken and when I tried to return it, less than a week after I bought it, I was told there are no returns on notions. I said my sales slip indicates I can return as long as I have my slip. The girl gave me a hard time and I asked for a store credit. She said they do not give store credits. She did say I could swap it for another one, after she gave me a song and dance. She said it was the owners store policy, and she pointed to a sign on the wall behind her approximately 15 feet away and read it to me. I said can you get the sign any smaller, I can barely read it. and I said it should indicate that on the sales receipt. I asked to speak with the store owner and the girl said she works from home and hardly ever comes in because of covid. I said do you really want to lose a customer over $8? That was when she said I could swap it. It's a knitting counter, I do not feel this is good customer service. I therefore will NOT buy anything from that establishment again. Yes, they lost a...

I was hesitant to visit this shop as I love the store that I currently use. Yesterday was rainy, so I went into town and stopped by this shop because I need buttons for my sweater. I have to tell you I was blown away by the inventory here - not only by the buttons but the yarn! The lady at the counter greeted me and we started talking. As it turns out, they hand dye all of their own yarn. They get the wool from a farm they do business with in northern NH, clean it, dye it and sell it. I was shocked at the prices - you’d expect boutique pricing, but this is very reasonable, the same I pay at my shop. They don’t just buy it to resell, they actually are passionate about what they do and it shows in their work! This place is worth a drive - I’ve never been into a shop like it and I just found my new place. The owner came out of the classroom and was very kind. They have classes all the time and I want to learn to lace knit so I can make a shawl for fall. My experience here and their knowledge made me feel compelled to spread the word. - worth...